Jocilyn Ashley
Orlando,FL
Summary
Conscientious and methodical with solid work ethic, skilled at managing office operational efficiency to ensure exceptional customer service and progressive administrative functioning. Proven ability to achieve objectives through detailed organization and strategic planning, staff coordination, resolving client inquiries, and maintaining accurate records, while ensuring smooth day-to-day operations and minimal errors.
Overview
9
9
years of professional experience
Work History
Dispatcher
Westbrook Services
01.2025 - Current
- Created and communicated daily scheduling to technicians, managers, field staff/drivers, and clients.
- Adjusted dispatch plans in response to route changes and service delays to minimize impact on service delivery.
- Resolved service issues through clear and consistent phone, text, and email communication.
- Maintained accurate records for calls, assignments, and client service requests.
- Conducted audits of payroll systems to identify errors or inconsistencies in payroll data for employees.
Front Office Supervisor
Hilton
03.2021 - Current
- Coordinate audit tasks among night shift team members to cover front desk operations.
- Close daily accounts, submit statements, and generate reports of occupancy to leadership for ongoing financial reporting.
- Reconciliation of hotel revenue, including balancing room rates, restaurant charges, disputes, and exclusive member benefits.
- Resolve customer issues and represent the hotel brand in a professional manner while assuring guests of their satisfaction, safety, and wellness when presented with a situation that needs to be attended to - and during their entire stay.
Administrative Assistant
L&S Logistics
07.2022 - 01.2025
- Answered multi-line phone and email systems to schedule and confirm appointments, while inputting customer information into company software.
- Facilitated timely delivery of driver routes along with the shipping and receiving schedules to ensure a balanced calendar.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assistant Manager
Panda Express
12.2017 - 08.2022
- Manage inventory, analyze and forecast store sales, and monitored cash intake and deposit records while keeping clear communication with the General Manager and Regional team.
- Build relationships with nearby companies and organizations to ensure guest satisfaction for future catering orders and store success.
- Training and leading employees, as well as creating schedules, evaluating performance, and enforcing policy.
Education
Associate of Arts - Sociology
Valencia College
12-2027
Skills
- Team leadership
- Strong attention to detail
- Computer literacy
- Time management expertise
- Multitasking and Organization
Timeline
Dispatcher
Westbrook Services
01.2025 - Current
Administrative Assistant
L&S Logistics
07.2022 - 01.2025
Front Office Supervisor
Hilton
03.2021 - Current
Assistant Manager
Panda Express
12.2017 - 08.2022
Associate of Arts - Sociology
Valencia College