Mercedes Smith
Bank-Tec South
Shreveport,LA
2
Languages
1
Certification
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Dispatcher
8 Months- Coordinated service call dispatches to align technician routes with priority work orders.
- Monitored incoming requests and assigned jobs based on availability, location, and skill set.
- Improved workflow consistency by streamlining call intake, job tracking, and follow-up processes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
General Manager
10 Months- Provided exceptional customer service, enhancing customer satisfaction and loyalty. Trained and supervised staff, improving team performance and service quality. Managed inventory, cash handling, and daily operations, ensuring smooth operational flow.
- Directed daily restaurant operations, aligning service standards, staffing, and guest satisfaction goals.
- Managed scheduling, labor allocation, and shift coverage to maintain consistent front-of-house performance.
- Oversaw inventory controls, vendor ordering, and supply levels to reduce stock disruptions.
Assistant Manager
1 Month- Provided exceptional customer service, enhancing customer satisfaction and loyalty. Trained and supervised staff, fostering a high-performance team and consistent service quality. Supported inventory management, cash handling, and daily operations to optimize workflow.
- Supervised daily front-of-house and back-of-house operations, ensuring consistent service standards and workflow coordination.
- Trained staff on POS procedures, menu knowledge, and guest service expectations.
- Coordinated scheduling, shift coverage, and labor adjustments to support smooth restaurant operations.
Server
1 Month- Provided exceptional customer service, enhancing customer satisfaction and loyalty. Trained and supervised staff, ensuring consistent quality in service delivery. Managed inventory, cash handling, and daily operations to support smooth business functions.
- Trained new servers on menu knowledge, POS procedures, and guest service standards.
- Coordinated with kitchen and bar staff to ensure accurate, timely order delivery.
- Managed guest requests and resolved dining issues with professionalism and efficiency.
Bartender
1 Year 5 Months- Provided exceptional customer service, enhancing guest experience and loyalty. Trained and supervised staff, fostering a high-performance team environment. Managed inventory, cash handling, and daily operations, contributing to smooth bar functionality.
- Crafted cocktails, wine, and premium spirit service aligned with guest preferences and lounge standards.
- Managed bar operations, maintaining clean workstation, organized inventory, and smooth service flow.
- Recommended cigar pairings and drink selections to enhance guest experience and drive repeat visits.
Bartender
5 Months- Provided exceptional customer service, enhancing guest satisfaction. Trained and supervised staff, ensuring consistent service quality. Managed inventory, cash handling, and daily operations for smooth workflow.
- Crafted cocktails and premium spirits service aligned with cigar lounge guest preferences.
- Recommended cigar pairings and beverage selections to enhance guest experience.
- Managed POS transactions, cash handling, and accurate nightly reconciliation.
Server/Bartender
8 Months- Provided exceptional customer service, enhancing customer satisfaction. Trained and supervised staff, ensuring consistent quality in service delivery. Managed inventory levels by tracking stock and organizing supplies., cash handling, and daily operations.
- Delivered attentive table and bar service while balancing food orders, drinks, and guest requests.
- Prepared cocktails, draft pours, and specialty beverages according to recipe and presentation standards.
- Processed orders accurately through POS systems and handled payments with speed and precision.
Server/Bartender
3 Years 7 Months- Provided exceptional customer service, enhancing guest satisfaction and loyalty. Trained and supervised staff, improving service quality and team cohesion. Managed inventory and cash handling, supporting smooth daily operations.
- Trained new servers and bartenders on POS procedures, menu knowledge, and service standards.
- Delivered attentive table service while balancing food, beverage, and guest needs in fast-paced sections.
- Prepared cocktails, beer, and nonalcoholic drinks accurately while following recipe and presentation standards.
Education
Surgical Tech
High School Diploma
Skills
Job tracking
Customer service
Staff training
POS accuracy and cash handling
Time management and multitasking
Leadership
Team leadership
Hiring management
Conflict resolution
Strategic planning
Customer service
Active listening
Certification
Manager Certification, TABC Certified, Food Handlers Certified, CPR Certified
Languages
English
Native
Personal Information
Title: General Manager
Timeline
Dispatcher
Bank-Tec South
02.2026 - CurrentRead More
General Manager
Dragon House
02.2025 - 12.2025Read More
Assistant Manager
Dragon House
01.2025 - 02.2025Read More
Server
Dragon House
12.2024 - 01.2025Read More
Bartender
Prime XO Cigar Lounge
08.2022 - 01.2024Read More
Bartender
KnockOuts Sports Bar
03.2022 - 08.2022Read More
Server/Bartender
Walk-On’s Sports Bar
08.2021 - 04.2022Read More
Server/Bartender
Walk-On’s Sports Bar
01.2017 - 08.2020Read More
Captain Shreve High School
High School Diploma
Read More
Collin College
Surgical Tech
Read More