Robert Hicks
Santa Ana,CA
Summary
Service Dispatcher with background in coordinating and managing field services. Skilled in streamlining operations, improving productivity, and delivering timely customer service. Familiarity with dispatch procedures, order entry systems, and data management software. Contributed to improved response times and customer satisfaction in previous roles.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
HVAC Service Dispatcher
Blake Air Conditioning & Service Co. Inc.
Anaheim, California
04.2024 - Current
- Coordinated service calls for technicians across multiple job sites.
- Provided support during emergency situations by prioritizing urgent requests.
- Contacted technicians in afternoon to find out status for following morning.
- Issued purchase orders for service parts, materials, and warranty-covered items.
- Utilized dispatch software to track service requests and technician locations.
- Provided support to technicians by relaying important job details and updates.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Investigated customer complaints about late or incomplete services provided by technicians.
- Prepared quarterly maintenance proposals for customers.
HVAC Service Technician
Blake Air Conditioning & Service Co. Inc.
Anaheim, CA
01.2015 - 04.2024
- Conducted routine maintenance on HVAC systems for commercial clients.
- Diagnosed and repaired heating and cooling equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot complex system issues effectively.
- Provided customer service by addressing client concerns and questions promptly.
- Maintained accurate records of service calls & repairs in company database.
HVAC Installation Technician
Blake Air Conditioning & Service Co. Inc.
Anaheim, CA
09.2008 - 12.2014
- Installed air conditioning systems in residential and commercial buildings.
- Tested completed installations to verify functionality and compatibility with other devices.
- Configured system settings for optimal performance and usability.
- Diagnosed and repaired system malfunctions using industry-standard tools.
- Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.
- Educated customers on proper system usage and maintenance practices.
- Assisted in training new technicians on installation procedures and best practices.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained accurate documentation of installation activities.
- Provided feedback to supervisors regarding any potential problems encountered during installations.
Education
Associate of Science - Computer Drafting And Design
ITT Technical Institute
Anaheim, CA 01.2003 - 01.2005
Skills
- Customer Service
- Dispatch software
- Service coordination
- Parts ordering
- Job tracking
Timeline
HVAC Service Dispatcher
Blake Air Conditioning & Service Co. Inc.
04.2024 - Current
HVAC Service Technician
Blake Air Conditioning & Service Co. Inc.
01.2015 - 04.2024
HVAC Installation Technician
Blake Air Conditioning & Service Co. Inc.
09.2008 - 12.2014
Associate of Science - Computer Drafting And Design
ITT Technical Institute
01.2003 - 01.2005