Kaycee Hansen
West Jordan,Ut
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
HVAC Service Dispatcher
Just Right Heating, Cooling & Plumbing
Salt Lake City, Utah
11.2023 - Current
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Coordinated with other departments to ensure prompt response times.
- Resolved customer complaints regarding services rendered by technicians.
- Tracked inventory levels for necessary parts and supplies for technicians.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
Customer Service Representative
Action Plumbing, Heating, Air and Electric
Salt lake city, UT
02.2023 - 06.2023
- Answered inbound calls and assisted customers with questions
- Booked appointments, added them to google calendar and updated accounts accordingly
- Made outbound calls to our existing clients to book membership services
- Updated excel sheets that keep track of outbound calls of several different lead sources
- Communicated with techs on occasion when customers were moving forward with estimates
After hours CSR
Blue Best Heating and Air
Bountiful, Ut
08.2022 - 11.2022
- Answered the company's after hours and emergency calls
- Set up appointments and monitored incoming leads
- Confirmed appointments for the next day each night
Senior vetting coordinator
Walmart
Draper, Ut
05.2021 - 08.2022
- Vetted applications for our third party sellers to get onboarded to the Walmart online marketplace
- Gather all the required documents such as an IRS issued SS-4 form to verify business identity and tax identification numbers
- Used other approved tools to verify business presence (BBB, Ect) and viewed their marketplaces and online stores to check for ratings and prohibited products
- Monitored fraud trends and reported them as needed to our fraud team
- Approved or denied applications based on information found in the vetting process
- Worked through appeals on accounts that were declined to sell on the Walmart marketplace
- Worked closely with managers, coworkers and Fraud team Dailey through Zoom meetings and Slack communication
- Analyzed data to identify trends in customer behavior and preferences.
Education
High school diploma -
Copper Hills High School
West Jordan, Ut06.2014
Skills
- Salesforce
- Service Titan
- Netsuite
- 10 key
- Typing
- Customer Service
- Fraud detection
- Administrative tasks
- Microsoft Excel
- Follow-up skills
- Detail Oriented
- Research abilities
Awards
Class Badge for completing Introduction to Administrative Professional jobs on Skillshare.
Languages
English
Timeline
HVAC Service Dispatcher
Just Right Heating, Cooling & Plumbing
11.2023 - Current
Customer Service Representative
Action Plumbing, Heating, Air and Electric
02.2023 - 06.2023
After hours CSR
Blue Best Heating and Air
08.2022 - 11.2022
Senior vetting coordinator
Walmart
05.2021 - 08.2022
High school diploma -
Copper Hills High School