Kaycee Hansen
West Jordan,Ut
Summary
Qualified Desired Position with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
4
4
years of professional experience
Work History
HVAC Service Dispatcher
Just Right Heating, Cooling & Plumbing
11.2023 - Current
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Monitored technician's progress and updated job status in system.
- Created schedules for technicians to ensure efficient use of time.
- Coordinated with other departments to ensure prompt response times.
- Resolved customer complaints regarding services rendered by technicians.
- Tracked inventory levels for necessary parts and supplies for technicians.
- Generated reports on completed jobs, pending jobs and customer feedback data.
- Collaborated with management team to develop policies that improved efficiency throughout the organization.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Customer Service Representative
Action Plumbing, Heating, Air and Electric
02.2023 - 06.2023
- Answered inbound calls and assisted customers with questions
- Booked appointments, added them to google calendar and updated accounts accordingly
- Made outbound calls to our existing clients to book membership services
- Updated excel sheets that keep track of outbound calls of several different lead sources
- Communicated with techs on occasion when customers were moving forward with estimates
After hours CSR
Blue Best Heating and Air
08.2022 - 11.2022
- Answered the company's after hours and emergency calls
- Set up appointments and monitored incoming leads
- Confirmed appointments for the next day each night
Senior vetting coordinator
Walmart
05.2021 - 08.2022
- Conducted thorough vetting of third-party applications for approval to join a marketplace
- Verified business identity and tax information utilizing IRS forms and other approved tools
- Used other approved tools to verify business presence (BBB, Ect) and viewed their marketplaces and online stores to check for ratings and prohibited products
- Monitored fraud trends and reported them as needed to our fraud team
- Approved or denied applications based on information found in the vetting process
- Worked through appeals on accounts that were declined to sell on the Walmart marketplace
- Worked closely with managers, coworkers and Fraud team Dailey through Zoom meetings and Slack communication
- Analyzed data to identify trends in customer behavior and preferences.
Education
High school diploma -
Copper Hills High School
West Jordan, Ut06.2014
Skills
- Salesforce
- Service Titan
- Netsuite
- 10 key
- Typing
- Customer Service
- Fraud detection
- Administrative tasks
- Microsoft Excel
- Follow-up skills
- Detail Oriented
- Research abilities
- Invoice processing
- Bank deposits
- Account monitoring
Timeline
HVAC Service Dispatcher
Just Right Heating, Cooling & Plumbing
11.2023 - Current
Customer Service Representative
Action Plumbing, Heating, Air and Electric
02.2023 - 06.2023
After hours CSR
Blue Best Heating and Air
08.2022 - 11.2022
Senior vetting coordinator
Walmart
05.2021 - 08.2022
High school diploma -
Copper Hills High School
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