Summary
Overview
Work History
Education
Skills
Timeline
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Mikala Maynard

Pflugerville,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

HVAC Service Dispatcher

Honest Plumbing and Air
Hutto, TX
07.2022 - Current
  • Proficient in ServiceTitan.
  • Manage dispatch board with 30+ technicians and install crews.
  • Optimize technician routes and communicate with homeowners on technician arrival.
  • Investigated customer complaints about late or incomplete services provided by technicians.
  • Provided technical support to customers over the phone as needed.
  • Managed scheduling conflicts between multiple technicians working different locations.
  • Performed additional duties as requested by management team.
  • Filed equipment warranties with manufacturers.
  • Pulled building permits for HVAC and Plumbing projects in several cities and jurisdictions.
  • Manage incoming company emails, yelps and service inquiries in a timely manner

HVAC Scheduler

Casa Mechanical
Round Rock, TX
07.2020 - 07.2022
  • Communicated with homeowners, builders, and crews daily.
  • Coordinated crew and superintendent schedules daily.
  • Handled multiline phone system.
  • Assisted with weekly payroll for install crews.
  • Performed data entry into computer systems for tracking purposes.
  • Maintained accurate records of all tasks completed by the crews.
  • Developed and maintained scheduling procedures to ensure timely completion of jobs.
  • Scheduled and confirmed appointments.

Scheduler

Austin Southwest Roofing
Austin, TX
04.2020 - 06.2020
  • Coordinate inspections between roofers and insurance inspectors.
  • Utilized QuickBooks for AR and AP daily.
  • Ran storage side of business, processed applications, evictions, move outs, etc.
  • General office duties and upkeep
  • Processing payments from both customers and vendors

Education

High School Diploma -

Hutto High School
Hutto, TX
06-2015

Skills

  • Data Entry
  • Verbal and written communication
  • Schedule Management
  • ServiceTitan, Miscrosft Excel and Outlook Proficiency

Timeline

HVAC Service Dispatcher

Honest Plumbing and Air
07.2022 - Current

HVAC Scheduler

Casa Mechanical
07.2020 - 07.2022

Scheduler

Austin Southwest Roofing
04.2020 - 06.2020

High School Diploma -

Hutto High School

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Mikala Maynard