Mikala Maynard
Pflugerville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
HVAC Service Dispatcher
Honest Plumbing and Air
Hutto , TX
2022.07 - Current
- Proficient in ServiceTitan.
- Manage dispatch board with 30+ technicians and install crews.
- Optimize technician routes and communicate with homeowners on technician arrival.
- Investigated customer complaints about late or incomplete services provided by technicians.
- Provided technical support to customers over the phone as needed.
- Managed scheduling conflicts between multiple technicians working different locations.
- Performed additional duties as requested by management team.
- Filed equipment warranties with manufacturers.
- Pulled building permits for HVAC and Plumbing projects in several cities and jurisdictions.
- Manage incoming company emails, yelps and service inquiries in a timely manner
HVAC Scheduler
Casa Mechanical
Round Rock , TX
2020.07 - 2022.07
- Communicated with homeowners, builders, and crews daily.
- Coordinated crew and superintendent schedules daily.
- Handled multiline phone system.
- Assisted with weekly payroll for install crews.
- Performed data entry into computer systems for tracking purposes.
- Maintained accurate records of all tasks completed by the crews.
- Developed and maintained scheduling procedures to ensure timely completion of jobs.
- Scheduled and confirmed appointments.
Scheduler
Austin Southwest Roofing
Austin , TX
2020.04 - 2020.06
- Coordinate inspections between roofers and insurance inspectors.
- Utilized QuickBooks for AR and AP daily.
- Ran storage side of business, processed applications, evictions, move outs, etc.
- General office duties and upkeep
- Processing payments from both customers and vendors
Education
High School Diploma -
Hutto High School
Hutto, TX2015-06
Skills
- Data Entry
- Verbal and written communication
- Schedule Management
- ServiceTitan, Miscrosft Excel and Outlook Proficiency
Timeline
HVAC Service Dispatcher
Honest Plumbing and Air
2022.07 - Current
HVAC Scheduler
Casa Mechanical
2020.07 - 2022.07
Scheduler
Austin Southwest Roofing
2020.04 - 2020.06
High School Diploma -
Hutto High School
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