Joczany Yahuaca
Lexington,KY
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
4
4
years of professional experience
Work History
Corporate Trainer
Drake's
2023.10 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Monitored employee progress and gave feedback to management and additional training requirements.
Server/Bartender
Drake’s
2022.11 - Current
- Help patrons select food and beverages while attending to needs and maintaining efficient restaurant processes
- Stay updated on current menu choices, specialties, and menu deviations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant General Manager
Papi’s at Chevy Chase
2020.06 - 2022.10
- Analyze sales reports and customer feedback to revise current promotions accordingly
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Scheduled staff hours and allocate resources to maximize team member performance.
Education
Bachelor of International Business - International Business
Universidad Tecnológica Latinoamericana
Mexico, City 07.2024
Skills
- Bilingual- Fluent in Spanish and English
- Sales planning
- Organizational Development
- Learning Management Systems
- Feedback Analysis
Customer Service Experience
- Drake’s, Lexington, KY, Server, 11/2022, Present, Help patrons select food and beverages while attending to needs and maintaining efficient restaurant processes, Stay updated on current menu choices, specialties and menu deviations, Transmit orders to bar and kitchen by recording patrons' choices, Identifying patrons' special dietary needs and special requests
- Papi’s at Chevy Chase, Lexington, KY, Restaurant General Manager, 06/2020, 10/2022, Coordinating daily restaurant management operations, Analyze sales reports and customer feedback to revise current promotions accordingly, Responding efficiently and accurately to restaurant customer complaints, Scheduled staff hours and allocate resources to maximize team member performance
References
- Marcos Valdes, Owner, Papi’s at Palomar, 3901 Harrodsburg Road, Lexington, KY, 40513, (859) 523-2806
- Sheila Lujano, General Manager, Papi’s at Chevy Chase, 818 Euclid Ave, Lexington, KY, 40502, (859) 368-9369
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Corporate Trainer
Drake's
2023.10 - Current
Server/Bartender
Drake’s
2022.11 - Current
Restaurant General Manager
Papi’s at Chevy Chase
2020.06 - 2022.10
Bachelor of International Business - International Business
Universidad Tecnológica Latinoamericana
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