Jodan Trevino
New Bern,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Serice Representative
Eastern Nephrology
11.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
CAP 1 TEAM MEMBER
WALMART
06.2022 - 11.2022
- Performed daily replenishment duties by pulling products from top stock windows or stockrooms.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
SERVER
APPLE BEE’S
08.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
Medical Office Admistration - Health Science
Carteret Community College
Morehead City, NC05.2024
No Degree - Medical Reception
Carteret Community College
Morehead City, NC05.2023
High School Diploma -
Havelock High School
Havelock, NC05.2021
Skills
- Learns Quickly
- Customer Service Skills
- Team player
- Communication Skills
- Answer phones
- Appointment Scheduling
- Patient Greeting
- Insurance Verifying
- Payment Collection
Certification
MEDICAL RECEPTIONIST CERTIFICATION
Activities
I am part of the National Society of Leadership and Success.
Timeline
Patient Serice Representative
Eastern Nephrology
11.2023 - Current
CAP 1 TEAM MEMBER
WALMART
06.2022 - 11.2022
SERVER
APPLE BEE’S
08.2021 - 11.2021
Medical Office Admistration - Health Science
Carteret Community College
No Degree - Medical Reception
Carteret Community College
High School Diploma -
Havelock High School
MEDICAL RECEPTIONIST CERTIFICATION
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