Service-driven professional with 20years background in HVAC.
Working with others, passionate for customers needs and feelings.
Overview
19
19
years of professional experience
Work History
Office Manger
Island Comfort Inc.
Charlotte, NC
06.2018 - Current
Answering incoming calls, collecting payments, scheduling service appointments for customers, calling and scheduling maintenance customers appointments and renewing expired agreements. Paying all out going bills, payroll. Filing for extended warranties.
Dispatcher/Customer Service Associate
Helms Heating and Cooling
Indian Trail, NC
11.2014 - 07.2017
Answering incoming calls, collecting payments, scheduling service appointments for customers, calling and scheduling maintenance customers appointments and renewing expired agreements.
Owner/Operator
Maui Tanz Tanning Salon
Monroe, North Carolina
07.2009 - 07.2014
Maintained books, signed up new customers. All day to day cleaning and business needs.
Dispatcher/Dispatcher/Customer Service Representative
Friends Heating and Cooling
Charlotte, NC
02.2007 - 07.2009
Answering incoming calls, collecting payments, scheduling service appointments for customers, calling and scheduling maintenance customers appointments and renewing expired agreements.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC
06.1985
Skills
Data Entry
Scheduling and Coordinating
Accounts Payable and Receivable
Customer Relations
Invoicing and Billing
Hvac
Timeline
Office Manger
Island Comfort Inc.
06.2018 - Current
Dispatcher/Customer Service Associate
Helms Heating and Cooling
11.2014 - 07.2017
Owner/Operator
Maui Tanz Tanning Salon
07.2009 - 07.2014
Dispatcher/Dispatcher/Customer Service Representative