Jodi A. McKenzie
Woodstock,GA
Summary
Motivational Leader and Organizational Problem-Solver experienced in driving company success through advanced supervisory and customer service skills. Delivered impactful changes by utilizing training, monitoring, and morale-building techniques to enhance employee engagement and performance. Committed to leveraging experience and expanding knowledge to contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Mortgage Servicing Supervisor
Ameris Bank
Marietta, MI
09.2013 - Current
- Oversee policies and procedures within the Interim Servicing Department
- Supervised daily operations in customer service department.
- Trained staff on service protocols and compliance standards.
- Coordinated workflow to enhance team efficiency and service quality.
- Implemented training programs to improve employee performance.
- Monitored service levels to ensure adherence to company policies.
- Collaborated with management on process improvements and initiatives.
- Maintained accurate documentation of all servicing activities related to customers' accounts.
- Performed periodic audits of service records to identify areas for improvement in customer experience.
- Prepare loans to be uploaded/boarded to sub-servicer – NLI (Dovenmuehle Mortgage Inc.)
- Utilized Black Knight and DMI Connect software for loan management.
- Approve loans purchased by investor from DMI – loan release
- Balance Purchase Advice – reconcile UPB and escrows prior to transfer
- Balance Mortgage GL accounts
- Work closely with subservicer (DMI) as well as investors
- Created reports detailing the status of servicing activities on a weekly basis.
- Assigned tasks and tracked progress to ensure timely completion of projects.
- Evaluated employee performance through regular feedback sessions and annual reviews.
Office Administrator
Jeff Justice & Company
10.2011 - 09.2013
- Negotiated contracts with buyers and sellers for property acquisitions
- Prepared final contracts for Fannie Mae transactions
- Managed billing operations to ensure accuracy
- Submitted commission checks for processing
- Assisted customers with questions and concerns
Teller/ Back Up Head Teller/ Back up CSR
Douglas County Bank
08.2007 - 02.2011
- Processed banking transactions for personal and business accounts, ensuring accuracy and compliance
- Managed the opening and closing of customer accounts
- Assisted customers with service-related questions and issues
- Balanced ATM and vault, maintaining cash integrity and availability
- Processed and submitted wire transfer requests for transactions
Teller/Bak up Head Teller
Colonial Bank
08.2004 - 08.2007
- Promote and sell bank products and services
- Balanced and replenished ATM and vault to ensure adequate cash availability
- Promoted and sold bank products and services, enhancing customer engagement
- Monitored and maintained cash control to safeguard branch assets
- Generated reports summarizing daily banking activities
- Daily reports
Education
McEachern High School
Powder Springs, GASkills
- Loan processing
- Compliance standards
- Performance audits
- Financial reconciliation
- Reporting documentation
- Data analysis
- Workflow coordination
- Process improvement
- Team leadership
- Staff training and development
- Work delegation
- Task prioritization
- Multitasking
- Decision management
- Attention to detail
- Effective communication
- Issue resolution
- Time management abilities
- Professionalism
- Time management abilities
Timeline
Mortgage Servicing Supervisor
Ameris Bank
09.2013 - Current
Office Administrator
Jeff Justice & Company
10.2011 - 09.2013
Teller/ Back Up Head Teller/ Back up CSR
Douglas County Bank
08.2007 - 02.2011
Teller/Bak up Head Teller
Colonial Bank
08.2004 - 08.2007
McEachern High School