Jodi-Ann Chambers-Fenderson
Lemon Grove,CA
Summary
Detail-oriented Healthcare Representative with outstanding medical knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Anticipate commitment to the organization, proven excellence in time management and multi tasking skills.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Sharp Rees-Stealy
San Diego, California
09.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
Client Services Representative
LabCorp
12.2017 - 06.2024
- Responds to customer queries, complaints, and requests via phone, email, or chat; Assists customers with product setup and resolving any technical issues they might experience
- Informs customers about specialized product functionalities and features; Follows up with customers to ensure that reported technical difficulties have been resolved
- Troubleshoots, analyzes, and reports product errors, failures, or malfunctions to management
- Keeps a detailed record of client data, including useful comments, as well as positive or negative feedback
- Analyzes customer feedback and advises management on areas of improvement; Maintains client accounts and updates billing information
Supervisor
Western Union Business Solutions
04.2014 - 01.2016
- Redesigned, addressed and monitored service requests, while hiring and managing a team of 11 exceptional team members, ultimately, pioneering a continued increase in transactions by 20% and customer satisfaction by 47%
- Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates
- Organized workflow and ensure that employees understand their duties or delegated tasks; Monitored employee productivity and provide constructive feedback and coaching
- Received complaints and resolve problems; Maintained timekeeping and personnel records
- Prepared and submitted performance reports; Ensured adherence to legal and company policies and procedures
Technical Support Representative
Cable & Wireless Communications
05.2008 - 02.2014
- Produced and maintained outstanding IT support while generating ideas to improve the services provided and marketed; Identified hardware and software solutions; Troubleshoot technical issues
- Resolved network issues; Installed and configured hardware and software; Spoke to customers to quickly get to the root of their problem; Provided timely and accurate customer feedback
- Talked customers through a series of actions to resolve a problem; Followed up with clients to ensure the problem is resolved; Replaced or repaired the necessary parts
Customer Service Support Specialist
UnitedHealth Group
09.2004 - 04.2008
Education
Associate - Nursing
Southwestern College
CA10.2024
Certificate - Pharmacy Technician
Western Medical Training Center
Associate - Social Work
Southwestern College
CALLB - Law
University of Technology
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- EMR:EPIC
- BLS Certification
- Medical filing
- Insurance verifying
- Appointment Scheduling
- Appointment confirmation
- Office Administration
- Data entry proficiency
- Customer Service
Timeline
Patient Service Representative
Sharp Rees-Stealy
09.2024 - Current
Client Services Representative
LabCorp
12.2017 - 06.2024
Supervisor
Western Union Business Solutions
04.2014 - 01.2016
Technical Support Representative
Cable & Wireless Communications
05.2008 - 02.2014
Customer Service Support Specialist
UnitedHealth Group
09.2004 - 04.2008
Associate - Nursing
Southwestern College
Certificate - Pharmacy Technician
Western Medical Training Center
Associate - Social Work
Southwestern College
LLB - Law
University of Technology