Morgan Smith
Murfreesboro,TN
Summary
Dynamic Patient Service Representative with a proven track record at Tennessee Oncology, excelling in accounts receivable and client relationship management. Adept at resolving billing issues and enhancing customer satisfaction through strong communication skills. Recognized for consistently achieving high performance in payment processing and maintaining accurate financial records.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Tennessee Oncology
Murfreesboro, TN
05.2021 - Current
- Process patient payments and post transactions in the electronic health records system.
- Maintain accurate billing records and ensure proper coding and documentation.
- Communicate with providers, patients, and insurance representatives to resolve payment issues.
- Manage high-volume inbound and outbound calls regarding scheduling, billing inquiries, and account updates.
- Coordinate with clinical and administrative staff to ensure timely completion of referrals, authorizations, and payments.
Fitness Instructor
Transformations4Life
Nashville, TN
01.2019 - Current
- Deliver individualized and group fitness programs, maintaining accurate client records and schedules.
- Manage client invoicing and track payment status for private training sessions.
- Build and maintain long-term client relationships through consistent communication and service.
Sales Development Representative
Edlio LLC
Remote
10.2020 - 03.2021
- Marketing and advertising websites for K-12 schools to drive student success.
- Scheduling appointments, outside sales, cold calling, building rapport, high volume of calls, customer service, marketing
- Meeting weekly/monthly quotas
Management Trainee
Enterprise Holdings
Nashville, TN
04.2018 - 02.2020
- Handled account billing adjustments, payment processing, and collections for customer accounts.
- Addressed billing disputes and ensured resolution in compliance with company policy.
- Delivered consistent top performance in sales and customer satisfaction metrics.
Education
Associates - Science
Nashville State Community College
Nashville, TN05.2021
Bachelor of Business Administration - Marketing, Business Administration
Middle Tennessee State University
Murfreesboro, TN08.2019
Skills
- Accounts Receivable & Billing
- Payment Posting & Reconciliation
- Invoicing & Collections Follow-Up
- Contract & Data Analysis
- Client Relationship Management
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- CRM & Billing Systems
- Strong Written & Verbal Communication
- Google Analytics certified
- Dale Carnegie Certification
- Pearson Professionalism Certification
Languages
- English, Fluent
- Spanish, Intermediate
- Italian, Intermediate
Volunteer Experience
- Vanderbilt Children's Hospital, Visit and engage with sick children
- Lebanon High School, During my time as a collegiate track athlete, I would volunteer coach at the local high school.
- Second Harvest Food Bank, Volunteered with my collegiate sports teams to collect and package food.
- Ronald McDonald House, Plan, organize and cook meals for those in need
Locations
- Murfreesboro, TN, 37130
- Nashville, TN, 37201
- Remote
Skills And Activities
- CPR and First Aid Certified
- Positive Psychology Course Certified
- ACE Certified personal trainer - 2020
- Vinyasa Yoga Certified Instructor - 01/01/19
- College Track and Field scholarship at Cumberland University | Head of social media - 08/01/16 - 08/01/17
- NPC Body Builder - 04/01/17
- Customer Service Experience
- Social Media Experience
- Professional Selling
- Google Analytics certified
- Dale Carnegie Certification - 05/01/18
- Alpha Delta Pi Member - 08/01/17
- Pearson Professionalism Certification - 10/01/18
- Received two scholarship awards for 'Top Sales' and 'Highest Customer Service Compliments'
Timeline
Patient Service Representative
Tennessee Oncology
05.2021 - Current
Sales Development Representative
Edlio LLC
10.2020 - 03.2021
Fitness Instructor
Transformations4Life
01.2019 - Current
Management Trainee
Enterprise Holdings
04.2018 - 02.2020
Associates - Science
Nashville State Community College
Bachelor of Business Administration - Marketing, Business Administration
Middle Tennessee State University
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