Jodi Lynn Brandjes-Boice
Marietta
Summary
Organized Administrative Office Assistant recognized for productivity and ability to efficiently complete tasks. Possess specialized skills in data entry, calendar management, and document preparation. Excel in communication, time management, and problem-solving, ensuring seamless office operations and support for team members.
Overview
11
11
years of professional experience
Work History
Administrative office assistant
Victory Toyota CDJR Marietta
Marietta
06.2023 - 02.2026
- Managed daily office operations, ensuring organized filing and efficient workflow.
- Processed customer inquiries to enhance sales teams' responsiveness and support.
- Maintained inventory of office supplies, ordering materials to ensure availability.
- Communicated effectively with customers to resolve issues and enhance satisfaction.
- Trained junior staff on office procedures, improving their performance and integration.
- Provided interdepartmental support, facilitating collaboration and streamlining operations.
- Greeted visitors professionally, offering assistance and information as required.
- Inputted customer data into database systems for accurate record keeping.
Title Clerk
C & C Toyota CDJR Marietta
Marietta
03.2018 - 06.2023
- Processed vehicle titles and registration documents for customers efficiently.
- Ensured compliance with state regulations regarding title transfers and vehicle sales.
- Assisted customers in completing necessary paperwork for vehicle purchases and trade-ins.
- Maintained accurate records of all title transactions and customer interactions.
- Collaborated with sales team to streamline title processing workflows and improve service.
- Resolved title discrepancies by investigating issues and coordinating with relevant departments.
- Trained new staff on title processing procedures and compliance requirements effectively.
- Managed electronic filing system for titles, ensuring easy access to documentation.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Verified accuracy of title documents for completeness and correctness.
- Entered lien information into the system.
- Researched customer inquiries regarding title information.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Prepared daily reports to document title activity and sales.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Supervised records clerks and title examiners, offering assistance when needed.
- Notified supervisor of possible delays and issues.
- Maintained regular communications with clients to discuss and resolve issues.
- Assessed legal materials to aid in key decision making.
Receptionist
C & C Toyota CDJR Marietta
Marietta
08.2017 - 03.2018
- Greeted customers warmly, ensuring a positive first impression.
- Managed multi-line phone system, efficiently directing calls to appropriate departments to enhance communication.
- Maintained organized reception area, promoting a professional environment.
- Processed customer inquiries promptly via phone and in-person interactions.
- Coordinated with service staff to accurately relay customer needs, ensuring prompt and effective responses.
- Handled administrative tasks, including filing and data entry accurately.
- Assisted customers with product information and dealership services clearly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Delivered exceptional customer service while interacting with internal and external customers, fostering positive relationships.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Assisted with special projects directed by management.
Owner/Operator
Simply Seconds
07.2015 - 02.2017
- Inventory and Ordering Supplies
- Executed store layout changes to enhance customer experience and product visibility.
- Managed daily operations for a busy secondhand retail store.
- Oversaw inventory management and product sourcing processes.
- Trained and supervised staff on customer service best practices.
- Developed targeted marketing strategies that increased attendance at store events and boosted sales.
- Implemented efficient workflows to enhance productivity and organization.
- Built strong relationships with customers to foster loyalty and trust.
- Resolved customer inquiries and complaints effectively and professionally.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained strong relationships with vendors and suppliers to secure favorable terms and improve inventory access.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established pricing models that balanced competitiveness with profitability goals.
Education
High School Diploma -
Marietta High School
Marietta, OH06-1987
Skills
- Adaptability
- Problem solving
- Strong work ethic
- Professional demeanor
- Time management
- Stress management
- Office management
- Data management
- Document organization
- Customer service
- Regulatory awareness
- Supply chain coordination
- Process improvement
- Records management
- Communication skills
- Team collaboration
- Training design
- Interpersonal skills
- Attention to detail
- Scheduling appointments
- Report preparation
- Invoice processing
- Mail sorting
- Verbal communication
- Expense tracking
- File organization
- Document management
- Multi-task management
- Multi-line phone proficiency
- Program file distribution
- Office administration
- Internal communications
- Relationship building
- Data management documentation
- Contract management
- Computer skills
- Data organization
- Team building
- Records retrieval
- Inventory systems
- Paperwork drafting
- Information retrieval
- Account reconciliation
- Deadline oriented
References
- Serena Thrasher, (740) 629-4728
- Monika Farnsworth, (740) 350-2973
- Mollie Stephens, (740) 236-8258
Timeline
Administrative office assistant
Victory Toyota CDJR Marietta
06.2023 - 02.2026
Title Clerk
C & C Toyota CDJR Marietta
03.2018 - 06.2023
Receptionist
C & C Toyota CDJR Marietta
08.2017 - 03.2018
Owner/Operator
Simply Seconds
07.2015 - 02.2017
High School Diploma -
Marietta High School