Angelena Cabral
Rialto,CA
Summary
Self-motivated assoicate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Administrative Office Assistant
Richard N Sadeddin Law Group Professional Law Corp
Fontana, CA
10.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
- Collaborating with healthcare facilities to record data and ensure the client is consistent with all forms of required treatment.
- Maintained filing system for all documents related to office operations.
- Assisted in a large caseload of personal injury claims, including car accidents, medical malpractice, and slip and fall cases.
- Manage and accurately organize confidential documents including: retainers, financial statements, and medical documents.
- Served as a contact person and source of information to maintain good communication with clients.
Guest Service Associate
European Wax Center
Rialto, CA
01.2022 - 10.2023
- Greeted guests upon arrival and checked them in to their accommodations with a friendly and professional attitude
- Maintaining a clean, neat, organized, and fully stocked lobby for a better guest experience
- Answering or sending phone calls for scheduling, rescheduling, or canceling reservations
- Processed payments for services rendered.
- Ensured that all guest inquiries were answered promptly and accurately.
- Upkeep of monthly dollar amount and conversion rate sale goals
- Preformed daily opening and closing procedures such as cash handling, using a POS system, and maintaining the register at a perfect balance.
- Invited guests to join loyalty programs and special promotions to stay connected.
Sales Associate
Joann Fabric and Crafts
Fontana, Ca
04.2018 - 01.2022
- Cashier and completing all Buy Online Pick up in Store/Curbside orders on a timely basis
- Fabric cutting the correct amount of inches or yards of material needed to meet customers specifications
- Trimming any excess material not needed
- Stock team member, organizing all new product and fabric rolls maintaining a clean stockroom
- Rebuilt displays of shelves and racks to create a visibility of the promotions of new merchandise.
Education
Chaffey College
High School Diploma -
Henry J. Kaiser High School
Skills
- Customer Service
- Multitasking
- Efficient Task Management
- Adaptability
- Leadership Skills
- Collaboration
- Greeting and Directing
- Payment Processing
- Guest Relations
- Computer Skills
- Product Sales
- Detail Oriented
- Guest Orientation
- Emergency Response
- Inventory Monitoring
Qualification Summary
Result-driven representative with 5+ years of experience in customer relations services and 4 years of experience in a secretary and assistant role. Seeking a stable position with a motivating environment in which I will have the opportunity to showcase my professionalism, efficient abilities, and strength to carry out tasks to benefit the organization.
Timeline
Administrative Office Assistant
Richard N Sadeddin Law Group Professional Law Corp
10.2023 - Current
Guest Service Associate
European Wax Center
01.2022 - 10.2023
Sales Associate
Joann Fabric and Crafts
04.2018 - 01.2022
Chaffey College
High School Diploma -
Henry J. Kaiser High School
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