Kamaria Griffin
Wilmington,DE
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy settings. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Fully committed to following company procedures and winning loyal customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
City of Wilmington
04.2024 - Current
- Schedule interviews, organize invoices, notes, reception, program coordinating
Operations Lead
Rooted af
01.2023 - 05.2024
- Oversee ordering inventory, training new hires, stock inventory, staff interviews, money management, scheduling
Supervisor
Sodexo Inc. and Affiliated Companies
05.2021 - 04.2023
- Make sandwiches, make hand crafted beverages, train employees, order inventory, organize supplies
Shift Supervisor
Starbucks
12.2018 - 05.2021
- Interpret and communicate work procedures and company policies to staff, resolve customer complaints, lead a team on producing high sales goals, schedule staff hours and assign duties, create diverse cultural events for the store, check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning, create signs to advertise store products or events
Medical Receptionist
Athena chiropractic
01.2021 - 03.2021
- Schedule patients, pull files, check in patients, billing
Customer Service Representative
AAA
12.2020 - 02.2021
- Call center, sales, roadside service calls
Sales Associate/ Barista
TargetCW
08.2018 - 04.2019
- Provide product samples, sell products, suggest specific product purchases, work as part of a team of demonstrators, stock shelves, clean service or seating areas, create signs, prepare or serve hot or cold beverages, check temperatures of equipment, wrap menu items, take customers' orders, serve prepared foods, receive and process customer payments, scrub and polish counters, steam tables, and other equipment
Key Holder
Woops! Macarons and Cookies
06.2016 - 11.2018
- Monitor food preparation methods, perform some food preparation or service tasks, set oven temperatures, place dough in pans, molds, or on sheets and bake, apply glazes or other toppings, direct or coordinate bakery deliveries, prepare or serve hot or cold beverages, provide customers with product details, receive and process customer payments, set up or restock product displays
Assembler/ Chopper
Chop't Creative Salad Company
02.2018 - 06.2018
- Monitor food preparation methods, clean food preparation areas, take food and drink orders, clean, stock, and restock workstations and display cases, take and prepare to-go orders, assemble salads, chop and mix salads together
Team Lead
Wake Forest University
11.2017 - 06.2018
- Lead an efficient team, clean service or seating areas, create signs to advertise store products or events, check temperatures of freezers, refrigerators, or heating equipment, prepare or serve hot or cold beverages, receive and process customer payments, set up or restock product displays, clean or sanitize work areas, utensils, or equipment, demonstrate the use of retail equipment, describe menu items to customers or suggest products
Sales Associate
rue21
10.2016 - 01.2017
- Demonstrate or explain products, provide product samples, keep areas neat, sell products, set up and arrange displays or demonstration areas, instruct customers in alteration of products, stock shelves, dress mannequins, change or rotate window displays, interior display areas, or signage
Hostess
Lone Star Steakhouse
11.2015 - 06.2016
- Greet guests and seat them, provide guests with menus, assign patrons to tables, answer telephone calls, maintain contact with kitchen staff and customers, inspect dining and serving areas, assist with preparing and serving food and beverages
Brand Associate/ Stock Lead
Hollister
08.2015 - 02.2016
- Provide product samples, keep areas neat, demonstrate or explain products, prepare or alter presentation contents, stock shelves, place prices or descriptive signs, maintain props and mannequins, arrange properties, furniture, merchandise, backdrops, or other accessories, store, pack, and maintain records of props and display items, collaborate with others to obtain products or other display items, supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials, track and trace goods while they are en route to their destinations, expediting orders when necessary
Education
Nursing -
Winston-Salem State University
Winston-salem, NCHuman Services -
Delaware Technical And Community College - Owens
Georgetown, DEBachelor of Science in Public and Community Health -
Arizona State University
High school diploma or GED -
Brandywine High School
06.2016
Skills
- Coffee Experience
- Host/Hostess
- Food Service (8 years)
- Barista Experience (8 years)
- Cash Handling
- Customer service (8 years)
- Sales (8 years)
- Cash register (8 years)
- Cash handling
- Interviewing (2 years)
- Shift management (5 years)
- Cooking
- Leadership (5 years)
- Computer skills
- Communication skills
- English
- Administrative experience
- Office experience
- Time management
- Organizational skills
- Medical office experience
- Appointment scheduling
- HIPAA
- Verbal Communication
- File Organization
- Scheduling appointments
- Invoice Processing
- Document Management
- Calendar Management
- Mail Sorting
- Expense Tracking
- Meeting Coordination
- Schedule Management
- Customer Service
- Time Management
- Critical Thinking
- Computer Skills
- Customer and client relations
- Customer Relations
- Office Administration
- Training and coaching
- Scheduling and calendar management
Certification
Driver's License
Timeline
Administrative Office Assistant
City of Wilmington
04.2024 - Current
Operations Lead
Rooted af
01.2023 - 05.2024
Supervisor
Sodexo Inc. and Affiliated Companies
05.2021 - 04.2023
Medical Receptionist
Athena chiropractic
01.2021 - 03.2021
Customer Service Representative
AAA
12.2020 - 02.2021
Shift Supervisor
Starbucks
12.2018 - 05.2021
Sales Associate/ Barista
TargetCW
08.2018 - 04.2019
Assembler/ Chopper
Chop't Creative Salad Company
02.2018 - 06.2018
Team Lead
Wake Forest University
11.2017 - 06.2018
Sales Associate
rue21
10.2016 - 01.2017
Key Holder
Woops! Macarons and Cookies
06.2016 - 11.2018
Hostess
Lone Star Steakhouse
11.2015 - 06.2016
Brand Associate/ Stock Lead
Hollister
08.2015 - 02.2016
Nursing -
Winston-Salem State University
Human Services -
Delaware Technical And Community College - Owens
Bachelor of Science in Public and Community Health -
Arizona State University
High school diploma or GED -
Brandywine High School