Jodi Boston
Lawrenceburg,KY
Summary
Dynamic professional with extensive experience at Kidzway Learning Center, excelling in child development and lesson plan development. Demonstrated ability to foster visitor and customer relations through active engagement and positive attitude. Proven track record in enhancing learning environments and safety awareness, achieving significant improvements in student happiness and developmental milestones.
Overview
9
9
years of professional experience
Work History
Lead Infant Teacher
Kidzway Learning Center
Frankfort, KY
11.2023 - Current
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Participated in parent meetings to discuss progress reports and any issues concerning their children's development.
- Introduced learning activities and imaginative play to teach children to explore.
- Created positive relationships with families by establishing open communication channels between home and school environments.
- Observed children to record development.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Developed and enforced positive strategies to encourage good behavior.
Member Engagement Representative
Commonwealth Credit Union
Frankfort, KY
05.2022 - 10.2023
- Provided exemplary customer service to ensure members' satisfaction.
- Supported team efforts by attending meetings, providing input, and taking notes as needed.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Lead One Year Old Teacher
Kidzway Learning Center
Lawrenceburg, KY
01.2020 - 02.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed age-appropriate activities and programs for children 1 to 2 years old.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Front Desk Receptionist
Pangemanan Chiropractic
Lawrenceburg, KY
11.2017 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and make appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected fees and payments.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Representative
Conduent
Lexington, KY
10.2016 - 04.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Anderson County High School
Lawrenceburg, KY06.2015
Skills
- Visitor and Customer Relations
- Telephone Etiquette
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Patient Information Collection
- Medical Records Verification
- CPT Coding
- Insurance Authorizations
- Lesson Plan Development
- Dietary Requirements
- Safety Awareness
- Child Development
- Personal Hygiene Assistance
- Activity Planning
- Meal Preparation
Timeline
Lead Infant Teacher
Kidzway Learning Center
11.2023 - Current
Member Engagement Representative
Commonwealth Credit Union
05.2022 - 10.2023
Lead One Year Old Teacher
Kidzway Learning Center
01.2020 - 02.2021
Front Desk Receptionist
Pangemanan Chiropractic
11.2017 - 12.2019
Customer Service Representative
Conduent
10.2016 - 04.2017
High School Diploma -
Anderson County High School
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