Keyanna Jackson
Jonesboro,GA
Summary
Early childhood professional with proven track record of creating safe and stimulating environments for infants. Valued for collaborative approach and commitment to achieving developmental milestones. Known for adaptability and reliability, skilled in infant care and curriculum planning.
Skilled Childcare Provider certified in CPR and first aid and offering years of related experience. Hardworking and reliable with in-depth knowledge of child development and early childhood education.
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote my ability to be a great team lead. That has a passion for building strong rapport with faculty, students and caregivers.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Infant Teacher
La Petite Academy Inc.
Jonesboro, GA
02.2025 - Current
- Upheld hygiene and safety standards in classroom and feeding spaces.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Advanced development of social, emotional, and communication skills in infants.
Lead Teacher
Safe Haven Learning Academy
Riverdale, GA
11.2022 - 01.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Patient Account Representative – Collector
Acclara
Riverdale, GA
01.2020 - 05.2024
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Fostered positive work environment through active participation in team meetings.
- Managed challenging patient situations with empathy, maintaining high standards of customer care.
- Electronically submitted bills according to compliance guidelines.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Customer Service Representative
KS&B Cabinet Shop
02.2010 - 02.2021
- Demonstrated professionalism by effectively managing and resolving conflicts under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Metro Rhino Dist.
Alpharetta, GA
08.2012 - 02.2014
- Increased customer engagement by implementing personalized follow-up strategies.
- Conducted market research to identify new opportunities for product offerings.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Fostered enduring client partnerships to drive repeat business.
Education
CDA -
Childcare
Westlake High School
Georgia 2010
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Infant CPR certification
- Documentation and reporting
- Health and safety
- Attention to detail
- Coaching and mentoring
- Process improvement
- Employee training
- Teamwork and collaboration
- Team supervision
Timeline
Lead Infant Teacher
La Petite Academy Inc.
02.2025 - Current
Lead Teacher
Safe Haven Learning Academy
11.2022 - 01.2025
Patient Account Representative – Collector
Acclara
01.2020 - 05.2024
Sales Representative
Metro Rhino Dist.
08.2012 - 02.2014
Customer Service Representative
KS&B Cabinet Shop
02.2010 - 02.2021
CDA -
Childcare
Westlake High School