Leoniko Hussain
North Las Vegas,NV
Summary
Results-driven professional recognized for a proactive approach and rapid learning capabilities. Possesses a strong work ethic and outstanding communication skills, aimed at enhancing team collaboration and achieving organizational objectives. Committed to making significant contributions within a dynamic work environment.
Overview
23
23
years of professional experience
Work History
Lead Infant Teacher
Children's Learning Adventure
North Las Vegas, NV
01.2024 - Current
- Developed and implemented an age-appropriate curriculum for infants that incorporated both physical and cognitive activities.
- Facilitated the transition of new students into the classroom by designing personalized plans according to their specific requirements.
- Encouraged language development through reading stories, singing songs, and playing games with the infants.
- Facilitated infant learning of communication through baby sign language.
- Conducted regular assessments of each infant's skills in order to measure progress throughout the year.
- Maintained effective parent collaboration to enhance support systems.
- Focused on continuous learning to remain updated with evolving methods in early childhood education.
Lead Infant Teacher
The Learning Experience
North Las Vegas, NV
08.2023 - 01.2024
- Created a secure environment fostering infants' physical, emotional, cognitive, and social growth.
- Developed and implemented lesson plans to engage infants in activities such as singing, reading stories, and playing games.
- Fostered an engaging atmosphere where play and learning integrated seamlessly.
- Frequent updates to parents using mobile apps and personal discussions on children's progress.
- Contributed to the success of the center through strategic partnerships aimed at increasing enrollment and engagement.
- Maintained accurate records of children's attendance, progress, and health concerns.
Infant/Toddler Teacher II
Sunrise Children's Foundation
Las Vegas, NV
08.2021 - 04.2023
- Develops and maintains an individualized curriculum that meets program goals.
- Knowledge of EHS Performance Standards, licensing regulations, state requirements, and SCF policies and procedures.
- Responsible for developing individual plans for each child, and scheduling home visits and parent-teacher conferences.
- Maintains a healthy and safe learning environment that is developmentally appropriate, and culturally sensitive.
- Participates in transition activities and collaborates with program staff. Implements a developmentally appropriate and culturally sensitive program that supports the child's development.
- Maintains accurate records, and completes required reports.
- Builds positive relationships with families, and promotes parent involvement in the classroom.
- Plans and facilitates monthly parent meetings, and other social activities.
- Professionally promotes EHS in the community, and builds strong working relationships with collaborators.
Multi Program Area Administrative Assistant
Sunrise Children's Foundation
Las Vegas, NV
05.2022 - 07.2022
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Managed database systems containing customer contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
Toddler Teacher
Kids Campus Learning Center
North Las Vegas, NV
09.2018 - 03.2020
- Documented student attendance, performance results, and milestone achievements precisely.
- Provided support for children who had difficulty adjusting socially or emotionally within the group setting.
- Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
- Encouraged creativity through art projects, music, storytelling, dramatic play.
- Assessed toddlers' development levels on a regular basis using observation methods such as anecdotal records or checklists.
- Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
- Engaged parents in meaningful conversations about their child's growth and development.
Carrier Account Manager
Sunvone Indonesia
Jakarta
08.2014 - 06.2017
- Developed strategies for increasing operational efficiency across all carrier accounts.
- Negotiated contracts, rates, and service levels with carriers.
- Provided ongoing training and support to internal teams on how to work effectively with carriers.
- Created customized solutions for customers based on their individual needs.
- Ensured all contractual obligations were met by both parties throughout the lifecycle of an agreement.
- Identified opportunities for cross-selling additional products or services.
- Compiled reports on key metrics related to customer satisfaction, cost savings, and revenue growth.
Customer Care Manager
Centrin Online Prima, Tbk
Jakarta
05.2008 - 07.2014
- Documented all interactions between customers and personnel in order to track progress.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Created reports on key performance indicators such as response times, resolution rates.
- Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
- Provided training to new customer care staff members.
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
- Conducted regular performance reviews of customer service representatives.
Customer Service Representative
PT. XL Axiata
Jakarta
07.2002 - 04.2008
- Answered customer inquiries via phone and email, and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Child Development Associate -
Council For Professional Recognition
06-2022
High School Diploma -
Vocational High School State 57 of South Jakarta
Jakarta05-2018
Skills
- Customer service
- Customer relationship management
- Administrative support
- Personnel training and development
- Focused on customer satisfaction
- Team building
- Problem solving
- Communication skills
- Documentation and reporting
- Strong computer skills
- Multitasking and organization
- Strong work ethic
- Time management
Affiliations
Cooking and gardening are my hobbies. Serving delicious and quality food to my family and relatives, and seeing them enjoy it. Seeing the process of plants growing from seeds and then growing healthy, makes me feel like I have achieved my goal.
Languages
English
Native/ Bilingual
Indonesian
Native/ Bilingual
References
References available upon request.
Timeline
Lead Infant Teacher
Children's Learning Adventure
01.2024 - Current
Lead Infant Teacher
The Learning Experience
08.2023 - 01.2024
Multi Program Area Administrative Assistant
Sunrise Children's Foundation
05.2022 - 07.2022
Infant/Toddler Teacher II
Sunrise Children's Foundation
08.2021 - 04.2023
Toddler Teacher
Kids Campus Learning Center
09.2018 - 03.2020
Carrier Account Manager
Sunvone Indonesia
08.2014 - 06.2017
Customer Care Manager
Centrin Online Prima, Tbk
05.2008 - 07.2014
Customer Service Representative
PT. XL Axiata
07.2002 - 04.2008
Child Development Associate -
Council For Professional Recognition
High School Diploma -
Vocational High School State 57 of South Jakarta
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