Jodi Engbrecht
Winslow,USA
Summary
Provided exemplary customer service and supported restaurant patrons in creating enjoyable dining experiences.,Assisted in identifying customer needs and resolving complaints efficiently.,Maintained composure and a positive demeanor during busy shifts and challenging situations.
Overview
4
4
years of professional experience
Work History
Server/bartender
Lions Den Tavern
Waterville, ME
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions accurately, ensuring financial integrity of daily sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Food Service Team Member
Front and Main
Waterville, Maine
05.2023 - 05.2025
- Packaged and bagged cooked food.
- Cleaned tables, chairs, counters and floors after each shift.
- Refilled condiments, napkins and server workstations.
- Maintained safe food handling practices to prevent germ spread.
- Received food orders from individuals and explained offerings.
Food Service Staff Member
Proper Pig
Waterville
05.2023 - 12.2023
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Manager on Duty
Wedashii Sushi Bar
10.2022 - 04.2023
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Diploma - General
Placer High School
Auburn, CA06.2001
Skills
- Morale Improvement
- Safe Work Methods
- Resolving Complaints
- Leadership
- Processes and Procedures
- Supervising Employees
- Patron Engagement
- Monthly Inventory
- Guest Satisfaction
Timeline
Server/bartender
Lions Den Tavern
04.2025 - Current
Food Service Team Member
Front and Main
05.2023 - 05.2025
Food Service Staff Member
Proper Pig
05.2023 - 12.2023
Manager on Duty
Wedashii Sushi Bar
10.2022 - 04.2023
Diploma - General
Placer High School