Abi Ocava
Valley Stream
Summary
Hands on General Manager focused on increasing revenues, customer satisfaction and building team morale. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader with a strong emphasis on teamwork and team building both for professional goals and overall company morale.
Overview
12
12
years of professional experience
Work History
Infusion Care Liaison
Thrivewell
01.2024 - Current
- Establish and sustain relationships with referring providers to ensure seamless and optimal care for their patients.
- Develop and implement strategies to maximize sales with the use of CRM including identifying target markets, planning efficient sales routes, and creating persuasive sales pitches.
- Identify and execute opportunities with prospective patients.
Practice Manager
Fuse Infusion
10.2022 - 12.2023
- Manage overall operations.
- Process incoming referrals, perform benefit investigation, initiate prior authorization and register patients in the copay assistance program.
- Meet with prospective offices and establish relationship with current clients.
- Manage inventory and order medication and office supplies.
- Assisted the construction and establishment of the New Rochelle office location.
Practice Manager
The Dermatology Specialists
03.2022 - 09.2022
- Manage the overall operations of the practice.
- Knowledge and utilization of EMR, medical coding and billing relevant to practice.
- Manage office budget, monitor expenses and revenue cycles.
Train and manage both clinical and administrative staff. - Work hand-in-hand with the team to ensure that all scheduling, patient inquiries, cancellations, and confirmations are being done appropriately and in a timely manner.
- Overachievement of KPI such as no show and cancelation rate and improvement of office morale resulting in decreased turnover rate.
General Manager
Schweiger Dermatology
07.2016 - 05.2020
- Manage the overall operations of the practice.
- Work hand-in-hand with the team to ensure that all scheduling, patient inquiries, cancellations, and confirmations are being done appropriately and in a timely manner.
- Recruit, hire, and staff any open, in-house positions and provide on-going training and coaching as needed.
- Assist provider in recording prescribed treatments, medications, biopsies, cultures, photos, prescriptions, prior authorization and procedures within established guidelines.
- Overachievement of KPI such as no show and cancelation rate. Consistently maintained perfect NPS score. Fastest growing office in 2019 out of 30+ locations.
Medical Assistant
Prohealth Allergy Testing
06.2013 - 06.2016
- Perform breathing tests such as Fractional exhaled Nitric Oxide (FeNO) test and Pulmonary Function test on patients.
- Perform skin prick testing on patients.
- Triage patients, obtain medical history and document patient visits.
- Schedule patient appointments.
Education
Bachelor's Degree in Biology, Minor in Chemistry -
Molloy College
05.2016
Skills
- Teamwork
- KPI Management
- Phone Etiquette Coaching
- Customer Satisfaction (CSAT)
- Performance Monitoring
- Performance Evaluation
- Hiring
- Onboarding
- Morale Improvement
Accomplishments
- Schweiger Dermatology (2019) Fastest growing office out of 30+ locations
- Schweiger Dermatology (2019) Best Teamwork out of 30+ locations
- NPS score of above 85%
- Proven success in KPI's- follow up rate of 75% and no show rate of 4%
- Impactful phone etiquette coaching that resulted in increased CSAT scores
- Low turnover rate while in management
Timeline
Infusion Care Liaison
Thrivewell
01.2024 - Current
Practice Manager
Fuse Infusion
10.2022 - 12.2023
Practice Manager
The Dermatology Specialists
03.2022 - 09.2022
General Manager
Schweiger Dermatology
07.2016 - 05.2020
Medical Assistant
Prohealth Allergy Testing
06.2013 - 06.2016
Bachelor's Degree in Biology, Minor in Chemistry -
Molloy College
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