Jodi Given
Corona,California
Summary
Skilled Fire Communications Dispatcher II with a proven track record in crisis management and operational efficiency. Recognized for exceptional problem-solving skills and clear communication under pressure, consistently ensuring safety standards are upheld. Demonstrated ability to enhance workflows while maintaining high levels of service. Aiming to leverage expertise in a challenging role with increased responsibilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Training Officer
Riverside County Fire Department
Perris
04.2023 - Current
- Coach and mentor newly hired employees as they learn the skills of the Dispatcher I and II positions.
- Teach new hires about the Core Competencies of call-taking and radio dispatching during on-the-job training. Those Core Competencies include Roles and Responsibilities, Communication Skills, Emergency Communications Technology, Call Processing, Stress Management, and Geography and Jurisdiction.
Fire Communications Dispatcher II
Riverside County Fire Department
Perris
10.2020 - Current
- All duties pertaining to FCD I description.
- Dispatch Fire and EMS personnel to emergency and non-emergency incidents for all contract cities, unincorporated areas, and dispatch contracts within Riverside County.
- Skilled knowledge of aircraft and wildland dispatching along with utilizing IROC and HEMS.
- Participate in call critiques, a variety of training courses, and certification sessions.
- Ensure necessary coverage behind large or extended incidents.
- Typing all documentation into CAD pertaining to all radio transmission requests for any working incident.
Fire Communications Dispatcher I
Riverside County Fire Department
Perris
06.2019 - Current
- Process emergency 911 and non-emergency requests for service from the public and other agencies.
- Utilize enhanced 9-1-1, various telephone systems, telecommunications device for the deaf and recording equipment.
- Thorough knowledge in EMD and EFD programs.
- Read and interpret maps to locate emergency incidents and determine jurisdiction.
Dispatcher/Accounts Receivables/Collections
Ramco Refrigeration & Air Conditioning
Anaheim, California
01.2009 - 01.2019
- Receive and prioritize all HVAC calls.
- Dispatch 25+ HVAC Commercial Service Technicians, according to priority.
- Enter all work orders in service database while still answering new calls and emails.
- Assign PO numbers for technicians.
- Assist Office Manager with administrative tasks, as needed.
- Answer inbound service and dispatch calls in a fast pace environment.
- Maintain logs of calls received and equipment worked on.
- Responsible for Accounts Receivables and collections.
- Reduced outstanding balances from one million dollars to three hundred seventy-five thousand dollars.
Credit Customer Service Representative
American Express
Phoenix, Arizona
01.2005 - 01.2006
- Manage and monitor credit card transactions for corporate accounts
- Trained all new incoming employees on policies, procedures and conflict resolution
- Responded to over 150 telephone calls per day from customers with diverse needs and personalities, skillfully resolving complex issues with professionalism
Education
High School Diploma -
Agua Fria High School
Goodyear, AZ05-2003
Skills
- Customer service
- Communication
- Client Relationship Management
- Multitasking
- Assertiveness
- Attention to detail
- Critical thinker
Certification
- EMD, EFD, ED-Q Certified: In depth knowledge and understanding of the IAED Performance Standards, ability to proficiently perform EMD and EFD case review to ensure quality and accuracy, as well as provide constructive feedback to dispatchers. Assist in the training of newly certified ED-Q’s to make them familiar with the process and policies.
- Peer Support: Nominated by Peers to be a member of the ECC Peer Support team. Able to lead a one on one or group critical incident debriefing after incidents where it may be needed.
- Morale Committee: Volunteered to be a member of the morale committee and assist in planning special activities and events for the members of the ECC and their families. These duties include planning, ordering, setting up and tearing down any special event even during personal time.
- Individual Certifications: Basic Wildland Fire Orientation, Coping with Stress: Interpersonal Skills & Career Survival
Timeline
Certified Training Officer
Riverside County Fire Department
04.2023 - Current
Fire Communications Dispatcher II
Riverside County Fire Department
10.2020 - Current
Fire Communications Dispatcher I
Riverside County Fire Department
06.2019 - Current
Dispatcher/Accounts Receivables/Collections
Ramco Refrigeration & Air Conditioning
01.2009 - 01.2019
Credit Customer Service Representative
American Express
01.2005 - 01.2006
- EMD, EFD, ED-Q Certified: In depth knowledge and understanding of the IAED Performance Standards, ability to proficiently perform EMD and EFD case review to ensure quality and accuracy, as well as provide constructive feedback to dispatchers. Assist in the training of newly certified ED-Q’s to make them familiar with the process and policies.
- Peer Support: Nominated by Peers to be a member of the ECC Peer Support team. Able to lead a one on one or group critical incident debriefing after incidents where it may be needed.
- Morale Committee: Volunteered to be a member of the morale committee and assist in planning special activities and events for the members of the ECC and their families. These duties include planning, ordering, setting up and tearing down any special event even during personal time.
- Individual Certifications: Basic Wildland Fire Orientation, Coping with Stress: Interpersonal Skills & Career Survival
High School Diploma -
Agua Fria High School
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