Joshua Allen
Spokane,WA
Summary
Training professional equipped with robust background in designing and delivering training programs tailored to organizational needs. Known for fostering collaborative environment and driving results through effective coaching and mentoring. Reliable team player with flexible approach to dynamic requirements, adept in curriculum development and public speaking.
Overview
9
9
years of professional experience
Work History
Certified Training Officer
Spokane Regional Emergency Communications
09.2023 - Current
- Collaborated with department heads to identify specific training needs, aligning content with organizational objectives.
- Maintained accurate records of employee coursework completion status, and other pertinent information related to skills development efforts within the organization.
- Enhanced trainee performance by designing and implementing targeted training tools.
Manager
Tomato Street
11.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Managed day-to-day operations of restaurant with 40 concurrent employees
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
F&B Captain
Canyon Gate Country Club
10.2016 - 12.2020
- Facilitated successful events by working closely with clients on menu selections, layout planning, and staffing requirements.
- While F&B Director on leave for 3 months, took over all responsibilities related to that position.
- Managed the Grill Restaurant to the highest Overall Member Satisfaction score in its history in both 2018 and 2019.
- Established and maintained a family culture with members and staff.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CASkills
- Training needs analysis
- Performance assessment
- Employee mentoring
- Problem-solving
- Attention to detail
- Reliability
- Team collaboration
- Relationship building
Timeline
Certified Training Officer
Spokane Regional Emergency Communications
09.2023 - Current
Manager
Tomato Street
11.2021 - 09.2023
F&B Captain
Canyon Gate Country Club
10.2016 - 12.2020
High School Diploma -
Sonoma Valley High School
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