Tiffany Custer
Fire Communications Dispatcher II
Murrieta,CA
Summary
Highly experienced and motivated Public Safety Professional looking to take the next step in an already accomplished and rewarding career, with a progressive agency, where I can implement my skills, experience, proficiency and compassion to better enhance the team and provide exceptional service.
Overview
12
12
years of professional experience
Work History
Certified Training Officer
Riverside County Fire department
05.2021 - Current
- TRAIN NEWLY HIRED DISPATCHER IN BOTH A CLASSROOM AND OPERATIONAL SETTING
- ENSURE THAT ALL NEW HIRES UNDER MY INSTRUCTION WERE PREPARED FOR AND HELD TO THE STANDARDS OF THE RIVERSIDE COUNTY FIRE DEPARTMENT
- PERFORM 911 CALL REVIEW AND ENSURE THAT ALL CALLS MET THE STANDARD THROUGH CONTINOUS QUALITY IMPROVEMENT PROGRAM.
Fire Communications Dispatcher II
Riverside County Fire department
01.2013 - Current
- Answer and process 911 calls for service via Emergency Medical Dispatch and Emergency Fire Dispatch protocol and use of Computer Aided Dispatch System - 550+ daily.
- Deploy appropriate resources to 911 emergencies in a timely and efficient manner via two-way radio communications
- Deployed Firefighting and Medical Air Assets via two-way radio communications
- Track all resources and incident status from start to finish.
- Through understanding and application of RapidDeploy/RapidSOS
Education
INTERNATIONAL ACADEMY OF EMERGENCY DISPATCH
AMERICAN HEART ASSOCIATION
Emergency Management Institute
EMT -
Emergency Training Services, Inc.
Santa Cruz, CA2005
Skills
- Leadership & Organization
- Upbeat & Positive Attitude
- Quick Decision Making
- Composed During High Stress Situations
- Map Reading
- Typing speed 75 WPM
- Proficient using CAD
- IROC Qualified
Accomplishments
- Coached youth basketball and basketball camps for grades 2nd-8th grade.
- Volunteered over 800+ hours of community service during High School and received a community service award for 250+ hours of service for 2003, 2004 and 2005.
- Volunteered over 100+ hours a month at San Jose Fire Dept. Company Stores and local fire stations responding to medical emergencies with fire department units gaining field experience.
- Chief of Explorer Post 888(San Jose, CA) at age 17 and attended Texas Fire Training School (College Station, TX) for an Explorer Academy.
- EMT for Allied Barton gained real workd experience in the field. As an EMT/Patrol officer my duties were to patrol the campus of 30+ buildings. respond to and assess and mitigate all emergencies before the Fire Department arrived. required to complete patient care reports, provide emergency medical care, and provide an accurate pass down to the fire department unit for patient transport.
Core Qualities
- Leadership
- Customer Service
- Detail Oriented
- Decisive
- Multi-tasking
- Compassion
References
See Attached
Timeline
Certified Training Officer
Riverside County Fire department
05.2021 - Current
Fire Communications Dispatcher II
Riverside County Fire department
01.2013 - Current
INTERNATIONAL ACADEMY OF EMERGENCY DISPATCH
AMERICAN HEART ASSOCIATION
Emergency Management Institute
EMT -
Emergency Training Services, Inc.
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