Jodi Given
Experienced Fire Communications Dispatcher II specializing in crisis management and operational efficiency. Demonstrates strong problem-solving and communication skills under pressure, ensuring safety standards are met. Committed to optimizing workflows and enhancing service delivery in high-stakes environments.
Work History
Senior Fire Communications Dispatcher
1 Year 5 MonthsSenior Fire Communications Dispatcher | 05/2025 to Present
· Dispatch fire and EMS personnel to emergency and nonemergency incidents across Riverside County contract cities, unincorporated areas, and contracted dispatch jurisdictions.
· Coordinate aircraft and wildland dispatch operations using IROC and HEMS.
· Maintained resource coverage during large or extended incidents, documenting radio transmissions and requests in CAD to ensure operational efficiency.
· Participated in Quality Improvement process, evaluating calls and providing actionable feedback to Dispatchers to enhance service quality.
· Assisted Fire Communications Dispatchers in ensuring completeness, accuracy, and adherence to standards, contributing to overall dispatch reliability.
· Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures.
Certified Training Officer
3 Years 6 Months- Coached and mentored newly hired employees to develop skills for Dispatcher I and II positions.
- Taught new hires Core Competencies of call-taking and radio dispatching during on-the-job training, covering Roles and Responsibilities, Communication Skills, Emergency Communications Technology, Call Processing, Stress Management, and Geography and Jurisdiction.
Fire Communications Dispatcher II
6 Years- Executed responsibilities defined in the FCD I description to support operational objectives.
- Skilled knowledge of aircraft and wildland dispatching along with utilizing IROC and HEMS.
- Demonstrated expertise in aircraft and wildland dispatching, utilizing IROC and HEMS for optimal incident response.
- Participated in call critiques, training courses, and certification sessions to enhance dispatching skills and maintain operational readiness.
- Coordinated coverage for large or extended incidents, ensuring continuous support for emergency response operations.
- All duties pertaining to FCD I description.
Fire Communications Dispatcher I
7 Years 4 Months- Processed emergency 911 and non-emergency service requests from public and agencies, ensuring timely response to incidents.
- Utilize enhanced 9-1-1, various telephone systems, telecommunications devices for the deaf and recording equipment.
- Demonstrated expertise in emergency medical dispatch and emergency fire dispatch programs.
- Interpreted maps to accurately locate emergency incidents and determine jurisdiction, facilitating effective dispatching.
Education
High School Diploma
Skills
Certification
- EMD, EFD, ED-Q Certified: In depth knowledge and understanding of the IAED Performance Standards, ability to proficiently perform EMD and EFD case review to ensure quality and accuracy, as well as provide constructive feedback to dispatchers. Assist in the training of newly certified ED-Q’s to make them familiar with the process and policies.
- Individual Certifications: IS 100, IS 800, Basic Wildland Fire Orientation, Coping with Stress: Interpersonal Skills & Career Survival
- Peer Support: Nominated by Peers to be a member of the ECC Peer Support team. Able to lead a one on one or group critical incident debriefing after incidents where it may be needed.
- Morale Committee: Volunteered to be a member of the morale committee and assist in planning special activities and events for the members of the ECC and their families. These duties include planning, ordering, setting up and tearing down any special event even during personal time.
Timeline
Senior Fire Communications Dispatcher
Certified Training Officer
Fire Communications Dispatcher II
Fire Communications Dispatcher I
Agua Fria High School
Education and Training
other