Michael Wheatley
New Albany
Summary
Passionate, responsive, resourceful 911 professional dedicated to playing an integral role in the next generation of supporting first responders and the community I serve. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Professional Communications for Police, Fire and EMS
New Albany 911
06.2018 - Current
- Receive 911 and non-emergent calls
- Calm callers in tense situations
- Proactively give instructions to callers to keep them safe or to render aid
- Search IDACS/NCIC files for warrants, gather criminal history of subjects using Interstate Identification Index (III)
- Search BMV/DMV files to find status of operator's licenses and vehicle registrations, enter stolen vehicles, articles, guns, etc
- Into NCIC.
Responsible for sales of AT&T products and services
Cellular Advantage, Inc
04.2004 - 06.2018
- Attaining sales quotas
- Accurately track cash and make appropriate deposit
- Build customer confidence by continued support after the sale, store key holder
- Store Manager (2005-2009) - All of the above plus training new sales reps after hire and mediate customer issues.
Education
St. Xavier High School
Louisville, KYFire ScienceNursing
Jefferson Community and Technical College
Louisville, KYSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Problem Resolution
- Decision-Making
- Verbal Communication
- Attention to Detail
- Flexible and Adaptable
Memberships Certifications Training
- Member National Emergency Number Association (NENA)
- Vice President At Large Indiana NENA
- NENA Center Training Officer
- NENA Center Supervisor
- Member Southern Indiana Critical Incident Response Team
- In process to be a Certified Peer Supporter through 911 Training Institute
- Indiana NCIC/Indiana Data And Communications System (IDACS) certified
Timeline
Professional Communications for Police, Fire and EMS
New Albany 911
06.2018 - Current
Responsible for sales of AT&T products and services
Cellular Advantage, Inc
04.2004 - 06.2018
St. Xavier High School
Fire ScienceNursing
Jefferson Community and Technical College