Jodi Gonzales
Richmond
Summary
Dynamic General Manager with a proven track record at AutoZone, excelling in operations management and team building. Achieved significant year-over-year growth while enhancing customer relations and reducing inventory shrinkage. Skilled in training and coaching, fostering a culture of accountability that drives measurable results and elevates team performance.
Overview
12
12
years of professional experience
Work History
General Manager
AutoZone
Houston, TX
02.2017 - Current
- Oversaw daily operations, ensuring efficient inventory management and customer service standards.
- Insured the completion of all training programs for staff, enhancing team performance and product knowledge.
- Analyzed sales data to identify trends, and look for areas that need improvement.
- Used KPI's to assess team performance, fostering a culture of accountability and excellence.
- Cultivated strong relationships with customers and commercial customers to ensure long-term success and loyalty.
- Drove year-over-year business growth in D.I.Y and Commercial.
- Maintained and reduced shrink in the store.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members for both my store and sister stores.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mentored both new and senior store mangers to help them develop a plan to ensure that they and their teams become successful.
Assistant Store Manager
EZ Pawn
Rosenberg, TX
08.2013 - 12.2016
- Managed inventory levels using point-of-sale systems, optimizing stock availability and reducing shrinkage.
- Resolved customer complaints effectively, resulting in improved retention rates and positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Priced merchandise so they would quickly sell but also ensure that we made a profit from the sell.
- Redo price changes on the jewelry every Monday morning.
- Negotiate pricing with the customers but still ensure the store is making a profit from the sale.
Education
No Degree - Business Administration And Management
Houston Community College
No Degree - Real Estate
Cedar Valley Community College
Lancaster, TX12-2006
High School Diploma -
Big Spring High School
Big Spring, TX05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Prioritization and scheduling
- Training and coaching
- Customer relations
- Relationship building
- Inventory control
- Measurable goal planning
- Clear and concise communication
- P&L management
Accomplishments
I took over store 5914 as a new store manager and took the commercial program from a $1,400 a week program to a $4,000 week program.
Three years later I went to run store 6080 which under poor previous management began to fail. I was able to successfully build a strong team and bring up both the Commercial and D.I.Y programs.
A year and a half later I was given the opportunity to run 1487. This store was my biggest challenge but I was able to build a team, identify and eliminate the people responsible for internal theft and eventfully this store and the team helped me received the honor of being a selected member of Autozone's president club.
Languages
Spanish
Professional Working
Timeline
General Manager
AutoZone
02.2017 - Current
Assistant Store Manager
EZ Pawn
08.2013 - 12.2016
No Degree - Business Administration And Management
Houston Community College
No Degree - Real Estate
Cedar Valley Community College
High School Diploma -
Big Spring High School