Jodi Hina
Zanesville,OH
Summary
Knowledgeable Mortgage Servicing Manager and Director with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
Work History
Director of Retail Servicing
Park National Bank
Newark, OH
04.2021 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Cultivated and maintained relationships to promote positive work culture.
Retail Loan Servicing Manager
Park National Bank
Zanesfield, OH
04.2010 - 04.2021
- Developed and implemented policies and procedures for loan servicing operations.
- Monitored loan performance to ensure compliance with federal regulations and company standards.
- Provided ongoing training to staff on applicable loan servicing processes, procedures, technology, and regulatory requirements.
- Resolved complex customer inquiries related to loan servicing issues.
- Coordinated with internal departments such as collections, underwriting, and accounting to resolve discrepancies or errors in client accounts.
- Assisted in developing annual operating budgets for the department.
- Collaborated with external partners such as vendors and other lenders on projects related to loan servicing.
Education
BBA - Finance
Ohio University
Athens, OH05-1993
Skills
- Staff Development
- Operations Management
- Team Management
- Issues Resolution
- Verbal and written communication
- Legal and Regulatory Compliance
- Accounting experience
- General ledger accounting aptitude
References
References available upon request.
Timeline
Director of Retail Servicing
Park National Bank
04.2021 - Current
Retail Loan Servicing Manager
Park National Bank
04.2010 - 04.2021
BBA - Finance
Ohio University