JODI KAISER
Warren
Summary
Empathetic and reliable professional with over 24 years of experience in client service. Expertise in issue resolution and account management has consistently led to improved client satisfaction and loyalty. Seeking to leverage skills to drive exceptional service in a dynamic environment.
Overview
24
24
years of professional experience
Work History
Client Service Associate
OLD NATIONAL BANK
12.2001 - Current
- Provided exceptional customer support, resolving inquiries and issues promptly.
- Managed account maintenance, ensuring accuracy in client records and transactions.
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
WARREN HIGH SCHOOL
WARREN, MNSkills
- Empathy and patience
- Issue resolution
- Client relationships
- Professionalism and etiquette
- Client support
- Payment processing
- Funds transfers
- Customer service
- Attention to detail
- Reliability
Timeline
Client Service Associate
OLD NATIONAL BANK
12.2001 - Current
High School Diploma -
WARREN HIGH SCHOOL