Jodi Kalina

• Crafted cocktails and beverages in compliance with safety and health regulations.
• Provided exceptional customer service, fostering positive relationships with patrons.
• Maintained cleanliness and organization of bar area to enhance operational efficiency.
• Trained new bartenders on drink preparation techniques and customer interaction standards.
• Managed inventory levels, ensuring timely restocking of supplies to meet demand.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Implemented efficient cash handling procedures, reducing discrepancies at closing time.
• Built relationships with vendors to manage orders and negotiate costs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Conducted thorough title searches to ensure accuracy and compliance with industry regulations.
• Indexing and scanning legal documents on a daily basis from the Register of Deeds Office into the software program.
• Typing Title reports and Title insurance policies.
• Answering and placing phone calls for Title reports and insurance policies.
• Supportive coworker in proofreading legal documents.

Customer Service

Taking reservations for campground and cabins

• Managed inventory and restocked supplies to maintain efficient bar operations.
• Enforced responsible alcohol service policies, promoting guest safety and compliance.
• Organized bar layout and equipment for optimal workflow, increasing efficiency during busy shifts.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Assisted with inventorying beverage stock and bar supplies.
• Managed daily operations of bar and campground, ensuring high-quality service and guest satisfaction.

• Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
• Trained and mentored new bartenders on cocktail preparation and customer interaction.
• Managed inventory levels, optimizing stock orders to reduce waste and improve cost efficiency.
• Developed creative drink menus that enhanced customer experience and increased bar sales.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, setting up for incoming shift , and taking inventory.