Jodi Keller
Clarence,NY
Summary
Compassionate Patient Service Representative with strong customer service skills and proven multitasking abilities in high-pressure settings. Demonstrated success in improving patient satisfaction through efficient time management and operational support. Committed to fostering positive experiences for both patients and team members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Buffalo Rehab Group Physical Therapy
West Seneca, NY
11.2022 - Current
- Greeted patients upon arrival, directing them to appropriate areas.
- Verified insurance and payment methods during admissions or check-in processes.
- Organized prompt referrals to facilitate access to healthcare services and resources.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as required.
- Coordinated with patients and healthcare professionals to address needs effectively.
- Assisted in scheduling follow-up appointments based on provider availability.
- Reviewed accuracy of patient accounts regularly to ensure correct billing.
- Provided assistance with registration paperwork during new patient intakes.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Answered incoming calls in a professional manner.
Store Manager
Goodwill Industries Of Wstn Ny
Clarence, NY
06.2022 - 11.2022
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Monitored staff compliance with established customer service standards.
- Balanced sales, reconciled cash, and made bank deposits to support opening and closing procedures.
- Developed store tactics and strategies to enhance operational performance and achieve sales goals.
- Maintained accurate records of employee performance reviews for evaluation purposes.
- Delegated tasks to staff while setting priorities and objectives.
- Analyzed sales data to identify trends and refine strategies accordingly.
- Prepared staff work schedules and assigned specific duties to team members.
Store Manager
Starbucks
Lancaster, NY
07.2012 - 06.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Drove year-over-year business growth while leading operations. Drove year over year food growth by 10% while meeting waste targets. Met or exceeded sales, turnover, labor, controllable contribution targets.
Service Desk Team Leader
Wegmans
Amherst, NY
10.2010 - 06.2012
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Accomplished multiple tasks within established timeframes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Bachelor of Science - Business Administration
SUNY At Buffalo
Buffalo, NYSkills
- Patient scheduling and referral management
- Insurance verification and compliance
- Attention to detail
- Customer service and problem resolution
- Relationship management
- Data entry and organization
- Multitasking skills
- Phone and email communication
- Adaptability and flexibility
- Registration and scheduling processes
- Empathy in care
- Health insurance knowledge
- Payment processing
Certification
ServSafe Manager Certification
References
References available upon request.
Timeline
Patient Care Representative
Buffalo Rehab Group Physical Therapy
11.2022 - Current
Store Manager
Goodwill Industries Of Wstn Ny
06.2022 - 11.2022
Store Manager
Starbucks
07.2012 - 06.2022
Service Desk Team Leader
Wegmans
10.2010 - 06.2012
Bachelor of Science - Business Administration
SUNY At Buffalo
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