Jodi Leonard
Avant-Garde Systems/Dormakaba
Clarksville,IN
26
years of professional experience
Detail-oriented professional skilled in multitasking and thriving in fast-paced environments. Strong communicator with problem-solving skills and a proven ability to foster positive working relationships. Quick to learn new technologies, adaptable to shifting priorities, and dedicated to delivering high-quality results.
Work History
Service Coordinator
1 Year 7 Months- Serve as the primary point of contact for customers, addressing questions, concerns, updates, tech support, and service requests in a timely manner.
- Coordinate installation, maintenance, and repair schedules for security turnstile systems.
- Schedule and dispatch field technicians based on project timelines, service priorities, and customer needs while maintaining accurate calendars.
- Maintain detailed and accurate records of calls, previous services, equipment history, warranties, customer information, and ticket notes in company database.
- Create and manage work orders, service tickets, and preventive maintenance schedules, along with tracking parts, materials, and equipment to support installation and repair projects.
- Assist with onboarding new clients by explaining services/processes, completing vendor forms, as well as preparing quotes, proposals, and service agreements for customers.
- Respond to urgent service requests and resolve scheduling conflicts efficiently on the service calendar.
- Support accounting with billing, invoicing, purchase orders, and documentation processes by ensuring records were complete and accurate.
- Coordinate logistics pick ups and deliveries.
- Coordinate travel itineraries for technicians travel schedules (flights, car rentals, hotel reservations, etc.).
- Manage high-volume phone calls and emails while prioritizing urgent service requests.
- Build positive relationships with clients, vendors, and team members to promote excellent customer service and satisfaction, complying with company policies and applicable safety and security standards.
Operations Administrator
1 Year 3 Months- Project Management, oversee the project from beginning to end by acquiring shipping details from the manufacturer, ensuring all the equipment is correct then contacting the customer to insure their sight is prepared for the installation and set up a firm date for installation. Schedule technicians for a smooth and timely transaction of their security and turnstile equipment installations.
- Team Performance, monitor team performance and operational efficiencies to ensure compliance and continuous improvement. Schedule OSHA certifications. Certify technicians for ISNetworld.
- Coordinated and communicated with internal and external departments to streamline processes and align missions.
- Ensured proper completion and distribution of quotes, sales reports, legal documents, subcontracts, and safety plans.
- Provided budget oversight to control spending and ensure financial accountability., provide budget oversight by managing costs through negotiating bids, reducing shipping and equipment expenses, and preparing expense reports to analyze cost versus income.
- Proper completion, ensure the proper completion and distribution of quotes, sales reports, legal documents, subcontracts and safety plans to insure a smooth sales transaction.
- Managed inventory of stock parts and equipment to ensure technicians had necessary items for service calls and installs; oversaw shipping, receiving, and logistics for national and international freight and e-commerce sales.
Sales Support Assistant
2 Years 1 Month- Followed up on sales leads and engaged with customers to identify and clarify equipment needs.
- Conduct site visits to measure spaces, capture photos, and gather essential details for written proposals.
- Prepare and write quotes and bid on projects for general contractor (GC) initiatives.
- Managed customer accounts and addressed inquiries promptly to ensure customer satisfaction.
- Recorded sales data in sales pipeline system to monitor performance and identify trends.
Package handler
9 Months- Unloaded and loaded trucks, trailers, and containers to meet tight timelines and ensure timely delivery.
- Scanned and sorted packages by destination, facilitating smooth operations and minimizing delays.
- Maintain safety compliance while meeting the physical demands of the role.
- Fostered team collaboration, enhancing workflows and contributing to operational success.
Billing Specialist
3 Months- Filed insurance and billing claims for surgical procedures and exams, ensuring accurate processing across 10 offices and 20 doctors.
- Processed and posted credit card payments from patients and insurance companies, maintaining high accuracy and efficiency.
- Assisted incoming calls from patients, physicians, insurance providers, and hospitals, providing clarity on billing processes and procedures.
Household / Domestic engineer
20 Years 8 Months- Created user accounts and managed login support for the Learning Management System.
- Managed education and development to raise responsible, well-rounded individuals contributing to society.
- Organized and managed daily schedules for multiple family members to ensure timely activities and commitments. and managed multiple daily routines to ensure smooth household operations.
- Oversaw budgeting and financial management to meet household needs and long-term goals.
- Provided transportation logistics for school, extracurricular activities, and appointments.
- Engaged in community volunteering and coaching to foster personal development and community involvement.
- Extended emotional support to maintain family harmony and address individual needs within the household. and family coordination to maintain a positive and harmonious household environment.
Education
No Degree
High School Diploma
Skills
Business
Project
and Service Management
Customer Relations
Scheduling
Calendar
and Travel Management
Written and Verbal Communication
Inventory and Parts Management
Team/Vendor Coordination and Collaboration
Customer Service and Problem Solving
Logistics Coordination
Microsoft Office (Excel
Word
Outlook)
Data Entry and Record Management
Multitasking and Adaptability
Timeline
Service Coordinator
Avant-Garde Systems/Dormakaba
01.2025 - CurrentRead More
Operations Administrator
Avant-Garde Systems
10.2023 - 01.2025Read More
Package handler
UPS
10.2022 - 07.2023Read More
Sales Support Assistant
Avant-Garde Systems
09.2021 - 10.2023Read More
Billing Specialist
Dr. Black's Eye Associates of Southern Indiana
06.2021 - 09.2021Read More
Household / Domestic engineer
Home Sweet Home
10.2000 - 06.2021Read More
Jefferson Community College
No Degree
Read More
Clarksville High School
High School Diploma
Read More