Jodi Lockwood
Decatur,IL
Summary
Hardworking and diligent Guest Relations Executive offering dynamic guest relations and interpersonal skills. Effective in delivering positive guest relations, coordinating check-ins and setting up services. Demonstrated talents in guiding teams, providing high hospitality standards and adaptable team player attitude.
Overview
5
5
years of professional experience
Work History
Guest Relations
Decatur Park District- Devon Lakeshore Amphitheater
05.2022 - Current
- Managed VIP guest relations, ensuring exceptional service levels were met at all times while maintaining discretion and confidentiality.
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
- Served as a liaison between guests, management, and other departments to address any concerns or special requests promptly, fostering positive working relationships throughout the organization.
- Assisted in training new Guest Greeters, sharing best practices for effective guest relations.
Real Estate Broker
Vieweg Real Estate -Better Homes & Gardens
10.2019 - Current
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Built strong relationships with clients through exceptional communication skills and personalized service.
- Cultivated strong relationships with agents, lenders and title companies.
Education
Richland Community College
Decatur, IL12.2009
Decatur Area Technical Academy – CNA
Decatur, IL06.2008
Mt. Zion High School
Mt. Zion, IL06.1996
Skills
- VIP & Guest Relations
- Understanding guest preferences
- Industry Networking, Relationship and Community Building
- Time Management
Other/Interests
- Licensed & Ordained Pastor
- CASA Foster Children Court Appointed Advocate
- Avodah Movement Ministry - Secretary
- Medical Mission to Haiti (April 2012)
- Jamaica Mission Team Leader (2019-Present)
- Jamaica Mission - Spicy Grove Youth Center - Board Member
- Missions, church, & community volunteering activities
Timeline
Guest Relations
Decatur Park District- Devon Lakeshore Amphitheater
05.2022 - Current
Real Estate Broker
Vieweg Real Estate -Better Homes & Gardens
10.2019 - Current
Richland Community College
Decatur Area Technical Academy – CNA
Mt. Zion High School
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