
Versatile and dependable professional with over 15 years of blended experience spanning healthcare support, medical administration, and business management. Proven track record as an Assistant General Manager leading cross-functional teams driving operational efficiency, and delivering exceptional customer service. Highly skilled in medical billing, patient care, and conflict resolution. A resourceful communicator looking to leverage strong leadership and clinical foundations into a dynamic new role.
Coordinated household budgeting and scheduling alongside multi-tier logistics across household needs for large family operations.
Managed daily training and performance oversight for 25+ employees, ensuring alignment with company policies and peak productivity.
Optimized store operations day-to-day, managed inventory levels, and scheduled staff shifts strategically to reduce overhead costs.
Resolved complex customer complaints, professionally maximizing repeat business and client satisfaction.
Delivered compassionate care and performed daily living assistance to support patient comfort, safety, and strict hygiene standards.
Tracked patient vital signs and recorded observations in documentation systems to promptly notify medical staff of status changes.
Collaborated closely with nursing staff to deliver seamless care plans in fast-paced environments.
-Leadership & Operations Team Training & Supervision scheduling, Inventory Management, Workflow Optimization
-Healthcare & Administration Patient Care (CNA), Medical Billing & Coding, Records Management, HIPAA Compliance
-Customer Relations: High volume Problem Solving, Client Relations, Escalation Management, Communication