Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Manning

Altoona,IA

Summary

Versatile and dependable professional with over 15 years of blended experience spanning healthcare support, medical administration, and business management. Proven track record as an Assistant General Manager leading cross-functional teams driving operational efficiency, and delivering exceptional customer service. Highly skilled in medical billing, patient care, and conflict resolution. A resourceful communicator looking to leverage strong leadership and clinical foundations into a dynamic new role.

Overview

24
24
years of professional experience

Work History

Full-time Family Caregiver

Career Break
07.2019 - Current

Coordinated household budgeting and scheduling alongside multi-tier logistics across household needs for large family operations.

Assistant General Manager

Noodles & Company
02.2017 - 07.2019

Managed daily training and performance oversight for 25+ employees, ensuring alignment with company policies and peak productivity.

Optimized store operations day-to-day, managed inventory levels, and scheduled staff shifts strategically to reduce overhead costs.

Resolved complex customer complaints, professionally maximizing repeat business and client satisfaction.

Certified Nursing Assistant

Iowa Methodist Medical Center
02.2005 - 10.2008

Delivered compassionate care and performed daily living assistance to support patient comfort, safety, and strict hygiene standards.

Tracked patient vital signs and recorded observations in documentation systems to promptly notify medical staff of status changes.

Collaborated closely with nursing staff to deliver seamless care plans in fast-paced environments.

Medical Claims Specialist

Principal Financial Group
03.2003 - 06.2007
  • Adjudicated medical claims for accuracy, coverage, and policy compliance.
  • Evaluated supporting documentation to identify and resolve coding, billing, and eligibility discrepancies.
  • Applied plan provisions and benefit guidelines to determine accurate claim payments.
  • Communicated claim decisions and requirements to providers and members professionally.
  • Managed high-volume claims pipeline, consistently meeting deadlines without compromising accuracy or quality.

Education

Associate of Arts - Liberal Arts

DMACC
Ankeny, IA

CNA

Mercy College of Health Sciences
Des Moines, IA

Skills

-Leadership & Operations Team Training & Supervision scheduling, Inventory Management, Workflow Optimization

-Healthcare & Administration Patient Care (CNA), Medical Billing & Coding, Records Management, HIPAA Compliance

-Customer Relations: High volume Problem Solving, Client Relations, Escalation Management, Communication

Timeline

Full-time Family Caregiver

Career Break
07.2019 - Current

Assistant General Manager

Noodles & Company
02.2017 - 07.2019

Certified Nursing Assistant

Iowa Methodist Medical Center
02.2005 - 10.2008

Medical Claims Specialist

Principal Financial Group
03.2003 - 06.2007

Associate of Arts - Liberal Arts

DMACC

CNA

Mercy College of Health Sciences
Jodi Manning