Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard working leader with a history of streamlining operations and increasing efficiency.
Highly motivated, detailed and results-oriented team and operations leader with desire to take on new challenges. Maintains excellent vendor relationships. Skilled in mentoring and developing high-performing teams to meet organizational goals.
Detail-oriented Pharmacy Operations Supervisor adept at creating and implementing policies and procedures. Motivated team builder and focused on driving team collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Supervisor
Avera McKennan Hospital & University Center
Sioux Falls, SD
07.2019 - Current
Interviewed, hired, developed, trained, coached, rewarded, disciplined, and appraised performance of technicians and interns.
Attended South Dakota State University recruitment days and described internship opportunities at Avera McKennan and helped improve the pharmacy intern program.
Motivated employees to share ideas and feedback during pharmacy technician and intern meetings.
Supervised day-to-day operations for a 545 bed hospital inpatient pharmacy technician and intern team
Maintained Policy and Procedures for USP 797 and USP 800 compliance along with the development of associated personnel competencies.
Co-chair of Avera Sterile Products Oversight Committee and member of Avera Hazardous Medications Committee and Avera Hazardous Materials committee. Developed documents and tracking mechanisms, updated policies, vetted Personal Protective Equipment (PPE) products, vetted EPA-registered cleaning agents and provided education for proper use to the Avera system. Worked with Avera supply chain leaders to get PPE approved and ordering numbers entered into Meditech for use within Avera's sterile compounding areas. Resource for USP 797 and USP 800 questions for the Avera system.
Provided input for Avera IV change control committee for standardization and improved patient safety within Meditech and Pharmacy Keeper software.
Developed and oversaw strategies for improving operational efficiency and accuracy within MedKeeper compounding preparation software for Avera McKennan and the Avera system. Developed and implemented process improvement and optimization initiatives of the Avera McKennan inpatient pharmacy.
Periodically reviews Institute for Safe Medication Practices (ISMP) recommendations for best practice to promote patient safety.
Updated Stericycle policies to reflect EPA regulations and help create pharmaceutical waste streams education for the Avera system.
Processed patient orders within the Meditech system
Sterile Products Coordinator
Avera McKennan Hospital and University Center
Sioux Falls, SD
06.2017 - 06.2019
Maintained Policy and Procedures for USP 797 and USP 800 compliance along with the development of associated personnel competencies. Co-chair of Avera Sterile Products Oversight Committee and Avera Hazardous Medications Committee.
Developed and oversaw strategies for improving operational efficiency and accuracy within MedKeeper compounding preparation software for Avera McKennan and the Avera network solution.
Developed and implemented process improvement and optimization initiatives.
Vetted closed-system transfer devices, ASTM gloves, and other Personal Protective Equiptment to meet USP 800 guidelines with Avera system nursing and pharmacy personnel.
Provided PAPR training to inpatient pharmacy depterment staff.
Pharmacy O.R. Specialist
Avera McKennan Hospital & University Center
Sioux Falls, SD
05.2016 - 05.2017
Developed flammable medication disposal process
Managed communication of new medications and/or practices within the surgical spaces to pharmacy department staff
Managed appropriate documentation of controlled substance waste including patient chart audits.
Performed controlled substance testing using a refractometer.
Trained personnel on the utilization of the refractometer
Informatics Pharmacist/Staff Pharmacist
Avera McKennan Hospital and University Center
Sioux Falls, SD
06.2015 - 04.2016
Updated order sets, order strings, provider favorites, and added/edited medications in the Meditech system under the direction of the Avera Standards Committee
Precepted a PGY1 Resident central pharmacy longitudinal rotation 2014-2016 and won preceptor of the year during the inaugural year.
Staff Pharmacist
Avera McKennan Hospital and University Center
Sioux Falls, SD
02.2008 - 05.2015
Entered orders using Meditech and Pyxis Connect/Avera Trax systems for inpatients.
Entered TPN orders in Abacus and added NDCnumbers, users and printers to the BAXA/Baxter TPN compounder
Dispensed Medications to inpatients, affiliated ambulance services, and for other outlying facilities.
Helped design layout and design of the new inpatient central pharmacy space.
Precepted a PGY1 Resident central pharmacy longitudinal rotation 2014-2016 and won preceptor of the year during the inaugural year.
Ordered medications through Cardinal to provide continuity of patient care
Troubleshoot pharmacy technology
Worked at Scotland Pharmacy in Scotland, SD to cover an FMLA absence.
Long-Term Care Consultant/Staff Pharmacist
PharMerica
Sioux Falls, SD
04.2006 - 02.2008
Provided consulting and dispensing functions at long-term care (LTC) facilities in NE, MN, IA, and SD.
Learned state regulations regarding LTC facilities.
Provided staff education at LTC facilities for regulatory compliance and F-tag minimization.
Entered, verified, and dispensed unit dose medications using the bingo card system
Worked as on-call pharmacist in rotation with other pharmacists to ensure patients were not without medications when the pharmacy was not open.
Staff Pharmacist
Pharmasource (Omnicare Company)
Dallas, TX
01.2006 - 04.2006
Worked at Texas Specialty Hospital which was a long-term acute care hospital for patients recovering from skin wounds.
Attended weekly team conferences for multi-disciplinary patient care.
Monitored labs, reviewed medication orders, and made clinical recommendations for all patients.
Use Medics order entry system and printed MARs for nursing staff.
Ordered controlled substances from McKesson for the facility and filled Med Dispense machines as needed.
Agency Pharmacist
Pharmacare Staffing Services
Arlington, TX
01.2006 - 04.2006
Worked as an interim staff pharmacist at a Rehab Hospital in Arlington, TX and Texas Specialty Hospital in Dallas, TX as needed.
Reviewed and wrote policies and procedures for the Rehab Hospital
Worked at Texas Specialty Hospital which was a long-term acute care hospital for patients recovering from skin wounds.
Attended weekly team conferences for multi-disciplinary patient care.
Monitored labs, reviewed medication orders, and made clinical recommendations for all patients.
Use Medics order entry system and printed MARs for nursing staff.
PRN Staff Pharmacist
Trinity Medical Center
Carrollton, TX
01.2006 - 04.2006
Reviewed and dispensed patient orders.
Staff Pharmacist
Presbyterian Hospital of Denton
Denton, TX
10.2005 - 12.2005
Performed patient order entry verification and answered nursing questions. Confirmed medications doses according to patient age, height, weight, and disease state.
Helped update pharmacy policy and procedures for pediatric antibiotic standardization.
Helped other pharmacists with vancomycin and aminoglycocide consults.
Verified chemotherapy orders with approved regimens.
Staff Pharmacist
Rapid City Regional Hospital
Rapid City, SD
05.2002 - 07.2005
Monitored and made recommendations regarding patient antibiotic appropriateness, renal function, laboratory values, and disease state.
Entered and verified orders in the Meditech system
Resolved Pyxis machine issues
Interviewed patients to obtain medication lists and allergy information.
Provided discharge patient education.
Verified chemotherapy orders with approved regimens.
Fielded nursing drug compatibility questions.
Worked in the surgery satellite pharmacy making irrigation solutions and pre-operative medications for surgical patients.
Made formulary substitutions per protocol.
Pharmacy Intern
St. Luke's Hospital
Sioux City, IA
05.1999 - 08.2001
Filled medications into Pyxis
Delivered medications to nursing units
Noted formulary changes in patient charts.
Collected copays for employee prescriptions and performed medication counseling.
Filled prescriptions and compounded prescriptions with pharmacist supervision.
Took prescriptions via phone.
Assisted in inventory counting and controlled substance destruction.
Ordered medications from Amerisource.
Filled 7 day Opus system for nursing home patients. Charted nursing home patients' medication use. Delivered medications to the nursing home.
Compounded sterile medications including dilutions and TPNs.
Prepared chemotherapy medications
Education
Master of Organizational Leadership (MOL) - Business
University Of Northwestern - St. Paul
Saint Paul, MN
12-2021
Doctor of Pharmacy (Pharm D) - Pharmaceutical Sciences
South Dakota State University (SDSU)
Brookings, SD
05.2002
Bachelor of Science - Pharmaceutical Sciences/Chemistry Minor
South Dakota State University (SDSU)
Brookings, SD
05.2000
Skills
Process improvement/optimization and implementation
Customer service
Technology troubleshooting
Order Verification and Medication Dispensing
Workflow Optimization
Regulatory Compliance
Training and mentoring employees
Drug Inventory Management
Employee Management
Performance Metrics
Pharmacy operations
Regulatory Requirements and Quality Assurance
Professional Affiliations
American Society of Health-System Pharmacists member 2014 to present
American College of Clinical Pharmacy member 2014 to present
Board of Pharmacy Specialties member and maintains Board of Pharmacy Specialties Certification for Pharmacotherapy 2011 to present
South Dakota Pharmacist Association member 2002 to present
American Pharmaceutical Association-Academy of Students of Pharmacy 1997-2001
Affiliations
Manages boer goat and Dexter/Scottish Highland Cattle operation.
Volunteers to label and sort food used to fill backpacks at the Feeding South Dakota Sioux Falls site.
Accomplishments
Avera McKennan pharmacy department employee of the month
Certification
Obtained Board of Pharmacy Specialists Board Certified Pharmacotherapy Specialist (BCPS) in 2011.
Presentations
September 2016 "Drug Diversion: How to secure, detect, and prevent institutional drug diversion" Co-presenter with Misty Jensen. South Dakota Association of Nurse Anesthetists Annual Meeting, Sioux Falls, SD Holiday Inn Downtown
November 2001 "Arixtra (fondaparinux) for DVT Prophylaxis" Seminar presentation Sioux Valley Hospital. Preceptor, students and staff.
September 2001 "Why are medications scheduled?" Sioux Valley Hospital. Pharmacy technicians, pharmacists, and students.
July 2001 "Tube vs TPN feeding in Neutropenic/Thrombocytopenic Patients" Sioux Valley Hospital. Preceptor, nurses, dietitians and students.
May 2001 "Olanzapine-Induced Diabetes Mellitus in Schizophrenic Patients" Drug information consult. Sacred Heart Hospital. Preceptor, student, and physician.
May 2001 "Effect of Parathyroid Hormone on Fractures and Bone Mineral Density in Postmenopausal Women with Osteoporosis" Journal club presentation. Sacred Heart Hospital. Preceptor and student.
References
References available upon request.
Timeline
Pharmacy Operations Supervisor
Avera McKennan Hospital & University Center
07.2019 - Current
Sterile Products Coordinator
Avera McKennan Hospital and University Center
06.2017 - 06.2019
Pharmacy O.R. Specialist
Avera McKennan Hospital & University Center
05.2016 - 05.2017
Informatics Pharmacist/Staff Pharmacist
Avera McKennan Hospital and University Center
06.2015 - 04.2016
Staff Pharmacist
Avera McKennan Hospital and University Center
02.2008 - 05.2015
Long-Term Care Consultant/Staff Pharmacist
PharMerica
04.2006 - 02.2008
Staff Pharmacist
Pharmasource (Omnicare Company)
01.2006 - 04.2006
Agency Pharmacist
Pharmacare Staffing Services
01.2006 - 04.2006
PRN Staff Pharmacist
Trinity Medical Center
01.2006 - 04.2006
Staff Pharmacist
Presbyterian Hospital of Denton
10.2005 - 12.2005
Staff Pharmacist
Rapid City Regional Hospital
05.2002 - 07.2005
Pharmacy Intern
St. Luke's Hospital
05.1999 - 08.2001
Master of Organizational Leadership (MOL) - Business
University Of Northwestern - St. Paul
Doctor of Pharmacy (Pharm D) - Pharmaceutical Sciences
South Dakota State University (SDSU)
Bachelor of Science - Pharmaceutical Sciences/Chemistry Minor