Jodi M. Franklin
Mechanicville,NY
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing time, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Legal Secretary
AJD Law, PLLC
Albany, NY
10.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
Legal Assistant/Secretary
MK and Associates, P.C.
Albany, N.Y.
05.2018 - Current
- Provide confidential secretarial services to an Impartial Hearing Officer (IHO) employed with the New York City Department of Education (NYSED)
- Manage NYC Impartial Hearing Officer’s (IHO) calendar via Microsoft Outlook
- Maintain awareness of Federal and State Special Education Regulations, becoming familiar about important ways intellectual and developmental disorders are diagnosed such as ADOS/ADOS-2 (Autism Diagnostic Observation Schedule), ABAS (Adaptive Behavior Assessment System), Vineland
- What relevant terms mean like IDEA (Individuals with Disabilities Education Act), FAPE (Free Appropriate Public Education) and the LRE (Least Restrictive Environment), 504 Plan, IEP, etc
- Organize and maintain the IHO’s extensive 400 student caseload
- Routinely audit caseload with NYSED and correct any discrepancies
- Proofread IHO decisions
- Prepare IHO for weekly due process hearings in NYC and for in-house Pre-Hearing Telephone Conferences
- Read Hearing Transcripts
- Transcribe Audio to Text in Microsoft Word for each Student
- Train new hires and complete their onboarding paperwork keeping compliant with Federal and State Law
- Assist Case Manager, Parent Advocates, Attorneys and Pro Se Parents regarding student case needs
- Invoice all New York City and Upstate New York School District Cases for the IHO
Team Leader/Trainer
ADS Statewide Interlock Systems
Albany, N.Y.
07.2014 - 05.2018
- Provided customer training and support on ADS Determinator device DM-904
- Maintained a 500-person client database
- Resolved problems with customer billing accounts, addressing chargeback inquiries and collecting past due debt
- Maintained inventory to track equipment for 50 garages across four states
- Coordinated payroll for employees in New Jersey, Massachusetts, Connecticut and Pennsylvania
- Set up new customer accounts in QuickBooks 2016 Pro
Administrative Assistant
Honeywell
Troy, N.Y.
11.2009 - 01.2014
- Acted as an onsite contact for training and I-9 administer for new employees
- Assisted Hub Manager with payroll for full-time and contingent workers
- Implemented a monthly newsletter for all employees including current events, fun facts and safety information
- Applied expertise and knowledge in finding innovative and cost-effective ways to improve quality output
- Tracked daily financial metrics, submitting daily updates to corporate
- Managed corrective action, tracking metrics and compiling documentation for submission to corporate
- Maintained purchase order logs, invoicing multiple vendors
Administrative Assistant
LinguaLinx Language Solutions Inc.
Cohoes, N.Y.
07.2008 - 06.2009
- Provided administrative support for sales, accounting and production teams
- Coordinated and implemented bulk mailings
- Responsible for office inventory
- Gathered data and generated reports for the NYS Lobbying Commission and NYS Board of Elections
- Maintained Political Action Committee accounts using QuickBooks software to reconcile bank accounts
- Created Access databases to meet management and field-sales information needs
- Trained staff on new programs
- Coordinated travel arrangements for staff
Education
Associate of Arts - Travel and Tourism
Schenectady County Community College
Skills
- Calendar Management
- Office Administration
- Minute Taking
- Appointment Scheduling
- Data Entry
- Prioritizing patients
- Multitasking and prioritization
- Advanced MS Office Suite knowledge
- Multi-Line Telephone Systems
- Data Collection
- Dedicated Team Player
Timeline
Administrative Assistant/Legal Secretary
AJD Law, PLLC
10.2023 - Current
Legal Assistant/Secretary
MK and Associates, P.C.
05.2018 - Current
Team Leader/Trainer
ADS Statewide Interlock Systems
07.2014 - 05.2018
Administrative Assistant
Honeywell
11.2009 - 01.2014
Administrative Assistant
LinguaLinx Language Solutions Inc.
07.2008 - 06.2009
Associate of Arts - Travel and Tourism
Schenectady County Community College