Jodi Michael
Arcanum,OH
Summary
Results-driven Customer Informatics Specialist with extensive experience in coordinating EHR integrations and troubleshooting issues. Strong skills in customer relationship management, problem-solving, and project coordination, consistently delivering effective solutions and enhancing operational efficiency. Results-driven Customer Informatics Specialist with extensive experience in EHR integration, HL7 interfaces, and healthcare technology. Proven track record in troubleshooting integration issues to enhance data exchange capabilities and improve customer satisfaction.
Overview
28
28
years of professional experience
Work History
Customer Informatics Specialist
Remedi SeniorCare Pharmacy
Troy, OH
02.1998 - 05.2026
- Acted as a key connection between pharmacy operations, healthcare facilities, EHR vendors, and technical teams to support successful technology integration.
- Integrated pharmacy systems with nursing home and assisted living facility EHR platforms to facilitate accurate and efficient electronic exchange of information.
- Facilitated integrations with various EHR platforms, including PointClickCare (PCC), Yardi, Eldermark, and MatrixCare, enhancing data exchange capabilities.
- Worked extensively with HL7 messages and interfaces, helping identify, investigate and resolve data transmission and integration issues.
- Coordinated implementation efforts with EHR vendors and customer technical teams, addressing system changes and troubleshooting to ensure seamless operations.
- Served as a trusted resource for customers navigating complex technology and workflow issues.
- Collaborated across departments to investigate issues, identify root causes, and develop solutions, enhancing overall system functionality.
Education
High School Diploma -
Bradford High School / Upper Valley JVS
Bradford OH / Piqua OH05-1998
Skills
- EHR integration
- HL7 interfaces
- Healthcare Integration
- Pharmacy Operations
- Data Analysis
- Technical Support
- Project Coordination
- Customer relationship management
- Problem solving
- Customer Support
- Training
Affiliations
- Arcanum A# Music Boosters | President / Volunteer
- Provide leadership for a community organization supporting local middle and high school music programs.
- Coordinate fundraising, events, volunteers, communication, and community initiatives.
- Collaborate with parents, students, school staff, directors, and community partners. - 4-H | Volunteer Advisor
- Mentor and support youth through educational , agricultural, and community-based activities.
- Help youth develop leadership, responsibility, communication, teamwork, and life skills.
Timeline
Customer Informatics Specialist
Remedi SeniorCare Pharmacy
02.1998 - 05.2026
High School Diploma -
Bradford High School / Upper Valley JVS