Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodi Mullins

Grove City,OH

Summary

Results-oriented billing supervisor with over 10 years of experience leading cross-functional teams, optimizing billing operations, and driving process improvements in the telecom industry. Proven ability to manage high-volume contract processing, ensure SOX compliance, and deliver actionable insights through data analysis.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

20
20
years of professional experience

Work History

Supervisor Billing

Lumen (previously, CenturyLink)
10.2014 - Current
  • Led a team of eight, fostering a courageous culture by embracing vulnerability
  • Responsible for the prompt processing of customer contracts to ensure proper billing for our customers.
  • Provide updates on monthly key metrics and implement action plans when necessary to ensure the team is achieving their goals.
  • Engage in ongoing and meaningful performance feedback, coaching, recognition and reviews.
  • Aid in the hiring, training, and development of employees.
  • Provide business requirements and UAT feedback on projects, ensuring successful implementation and minimal disruption to team operations.
  • Work with our SOX Auditors, ensuring compliance with SOX Controls and achieving successful audit results.
  • Experience in investigating and resolving complex customer inquiries.
  • Manage EDI functions across three billing systems, successfully setting up new customers and Telecom Expense Management companies.

Sr Process Analyst

Lumen (previously, CenturyLink)
04.2010 - 10.2014
  • Evaluated application functionality and recommended enhancements to minimize billing discrepancies and improve operational efficiency.
  • Developed comprehensive process documentation for building promotional offers for customers with contract-specific pricing agreements.
  • Determine root cause analysis on continual production problems.
  • Identify areas where process redesign and improvement make a significant impact.
  • Review contracts for special rates and discounts for all segments when needed.
  • Function as a liaison for answering questions for the business about contracts and billing issues.

Billing Operations Analyst

Lumen (previously, CenturyLink)
05.2005 - 04.2010
  • Ensured timely, accurate and efficient processing of invoices, conducted billing data analysis and resolved discrepancies.
  • Reviewed cycle data for accuracy and provided detailed explanations for revenue and usage variances.
  • Investigated any unexpected fluctuations thoroughly to ensure proper billing for our customers.
  • Worked with system support groups and customer account teams to resolve customer billing issues to provide the customer with the most accurate invoice possible.
  • Resolved cycle suspensions, aborts, and errors to ensure accurate and prompt cycle approvals.
  • Performed monthly key performance indicators such as: Providing data for monthly metrics reporting, performing cycle changes for customers, working billing tickets, monitoring call volume in cycles to ensure prompt processing.
  • Involved in the Held Bill project which gave Billing Operations the ability to hold incorrect invoices and reprocess for the same billing period without having to delay revenue for all customers.

Education

Bachelor of Arts - Mathematics

The University of Toledo
Toledo, OH
01.2004

Skills

  • Dare to Lead™ Trained
  • Maintain personal composure in high stress situations and resolving escalations
  • Achieve results with accuracy and precision, strong listening, verbal, and written communication skills
  • Analytical thinking
  • Process improvement
  • Attention to detail
  • Complex Problem-solving
  • Problem-solving
  • Self motivation
  • Data collection & research
  • Variance analysis

Timeline

Supervisor Billing

Lumen (previously, CenturyLink)
10.2014 - Current

Sr Process Analyst

Lumen (previously, CenturyLink)
04.2010 - 10.2014

Billing Operations Analyst

Lumen (previously, CenturyLink)
05.2005 - 04.2010

Bachelor of Arts - Mathematics

The University of Toledo

Similar Profiles

CREATE PROFILE