Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Department Of Workforce Services
08.2001 - 02.2002
Resolved discrepancies with client applications to verify eligibility.
Communicated with people from various cultures and backgrounds on application process.
Processed and certified documents for accuracy and compliance with government regulations.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
Correctional Officer
Davis County Sheriff's Department
02.1996 - 06.2001
Served as Officer In Charge of all intake and prisoners procedures.
Completed Emergency Medical Technician (E.M.T.) training through State of Utah for inmates and staff.
Over work release accounts and processing per court orders.
Inventory of personal items and money for their account.
Performed mandatory headcount procedures for safety and security of Jail operations.
Responsible for charges and State of Utah statues for assigning correct bond/cash or procedures.
Accepted cash/bond for inmates to be released in a proficient manner.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Commissary Supervisor
Davis County Sheriff's Office
01.1995 - 02.1996
Supervised 3 inmate workers at a time to complete stocking and orders placed by inmates.
Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
Maintained confidentiality and security of records.
Office Specialist I
Davis County Government
03.1992 - 01.1995
Case manager determining eligibility for State/Federally funded programs for low income and troubled youth participants.
Maintained caseload of active participants.
Responsible for transportation and supervision of youth participants for recreational activities, training courses and work programs.
Performed accounting and payroll functions for clients in program.
Provided clerical support to company employees by copying, faxing, and filing documents.
Routed business correspondence, documents, and messages to correct department heads and staff members.