Jodi Oliver
Golf Professional
Hillsborough,NJ
Summary
Great at planning and running entertaining events as an accomplished golf professional. Offers record of success in increasing profits in merchandise sales with strong customer service skills. Excels at handling back-end paperwork, finances, and supply management. A hardworking, self-motivated job seeker with strong organizational and personal skills ready to help any team achieve company goals.
Overview
14
14
years of professional experience
Work History
Head Golf Professional
Royce Brook Golf Club
03.2011 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- In charge of buying/selecting all golf shop merchandise - meet with sales representatives to select the most up-to-date fashion trends.
- Input product invoices promptly to ensure proper payment.
- Receive and place special order requests.
- Create new and enticing yearly member tournament schedules.
- Partnered across departments to run smooth, professional events.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities, or services rendered.
- Manage approximately 40 incoming calls, emails, and member requests per day.
- Provide lessons and custom-fit customers for new equipment.
- 20 years experience in professional club repair.
Assistant Golf Professional
Mendham Golf And Tennis Club
03.2010 - 10.2010
- Marketed for events and tournaments to increase participation.
- Provided excellent customer service to meet expectations and customer satisfaction.
- Assisted manager in daily golf shop operations.
Education
Bachelor of Science - Sport Management
University of Massachusetts Amherst
Amherst, MA05.1995
Skills
- Organizational Skills
- Public Relations Abilities
- Event Planning and Coordination
- Staff Training and Development
- Customer Service Excellence
- Merchandising and Inventory Control
- Tournament Operations Management
- Golf Instruction Expertise
- Attention to Detail
Timeline
Head Golf Professional
Royce Brook Golf Club
03.2011 - Current
Assistant Golf Professional
Mendham Golf And Tennis Club
03.2010 - 10.2010
Bachelor of Science - Sport Management
University of Massachusetts Amherst
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