Kiara Gibson
Hillsborough,NJ
Summary
Experienced healthcare professional with a strong foundation in project coordination, discharge planning, and behavioral health operations. Proven ability to lead multidisciplinary initiatives that improve care transitions and optimize patient workflows. Highly proficient in patient safety, compliance, Agile collaboration, and cross-functional communication. Currently pursuing a Master of Health Administration (MHA) with a 4.0 GPA. Equipped to excel in a project coordination role focused on quality improvement and operational excellence within healthcare systems.
Overview
8
8
years of professional experience
Work History
Healthcare Consultant
Gerson Lehrman Group
09.2024 - Current
- Conducted extensive market research to support strategic decision-making and business growth initiatives for healthcare organizations.
- Evaluated the efficacy of existing healthcare programs using performance metrics, enabling informed decisions about program continuation or modification.
- Successfully negotiated client contract renewals to create increased revenue throughout various healthcare systems.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Participates in phone consultations, surveys, and project management that comply with GLG’s standards.
Discharge Coordinator
RWJ Somerset
06.2023 - Current
- Initiated behavioral health discharge checklist pilot, increasing coordination efficiency by 30% and reducing readmission rates by 15%.
- Facilitated interdisciplinary rounds with psychiatrists, social workers, nurses, and leadership to address barriers.
- Tracked throughput metrics and provided Agile-style updates to nursing director.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance with all applicable laws and guidelines related to patient discharge processes.
- Implemented quality improvement initiatives, using data-driven insights to enhance the effectiveness of discharge coordination efforts.
Lead Care Coordinator
Carelon Behavioral Health
07.2020 - 05.2023
- Coordinated treatment and discharge plans across providers and insurance.
- Audited case files for regulatory compliance and collaborated with cross-functional teams.
- Advocated for patient support in behavioral and community-based services.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Health Benefits Specialist
Horizon Blue Cross Blue Shield
09.2017 - 06.2020
- Offered support services for NJ FamilyCare and Medicaid programs.
- Navigated provider-patient communications for seamless care access.
- Minimized errors through streamlined benefits management.
- Performed routine audits of benefit programs to ensure legal compliance.
- Prepared thorough reports outlining plan performance.
- Monitored effectiveness of health benefits programs, making data-driven adjustments to optimize performance.
Education
Master of Science - Healthcare Administration
Strayer University
Washington, DC06.2025
Bachelor Of Arts - Sociology
Bloomfield College
Bloomfield, NJ05.2017
Skills
- Project Coordination & Implementation
- Agile & PDSA Methodologies
- Interdisciplinary Team Facilitation
- Behavioral Health Discharge Planning
- Patient Safety & Quality Tracking
- EMR Documentation & Reporting
Timeline
Healthcare Consultant
Gerson Lehrman Group
09.2024 - Current
Discharge Coordinator
RWJ Somerset
06.2023 - Current
Lead Care Coordinator
Carelon Behavioral Health
07.2020 - 05.2023
Health Benefits Specialist
Horizon Blue Cross Blue Shield
09.2017 - 06.2020
Master of Science - Healthcare Administration
Strayer University
Bachelor Of Arts - Sociology
Bloomfield College
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