Jodi Oswalt
Customer Service
Crookston,MN
Summary
Detail-oriented packager with a track record of improving packaging efficiency and ensuring high-quality standards. Skilled in safe machinery operation and training new employees, fostering a collaborative and safety-focused work environment. Versatile background in client support and packaging, recognized for strong attention to detail and commitment to safety compliance. Dedicated professional with strong client support skills and a focus on safety compliance. Experienced in developing individualized support plans and fostering client independence, ensuring quality care and positive outcomes.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Polk County Development Achievement Center
Crookston
06.2024 - 07.2025
- Developed and implemented individualized support plans for clients.
- Facilitated engaging activities to promote social interaction among clients.
- Monitored client progress and reported observations to supervisors regularly.
- Documented care activities accurately in client records for compliance purposes.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Packager 1
Sunrich Products
Crookston
01.2023 - 02.2024
- Operated packaging machinery to efficiently package food products.
- Maintained cleanliness and organization in packaging area and workstations.
- Inspected packaged products for quality and adherence to standards.
- Followed safety protocols to ensure a safe working environment.
- Trained new employees on packaging processes and safety procedures.
- Assembled boxes, containers and other packaging materials according to specifications.
- Labeled packages with appropriate information such as weight and destination.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Inspected all packaged items for quality assurance purposes.
- Ensured compliance with safety regulations while performing packing tasks.
- Weighed items on scales to determine correct shipping charges prior to shipment.
- Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
- Completed associated paperwork accurately and timely for each package shipped.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Measured, weighed and counted products and materials.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Maintained cleanliness and organization within the packaging area.
- Recorded packaging operations data for production tracking.
Packager 1
Sunopta Foods And Grains
Crookston
10.2018 - 01.2023
- Operated packaging machinery to efficiently package food products.
- Maintained cleanliness and organization in packaging area and workstations.
- Inspected packaged products for quality and adherence to standards.
- Followed safety protocols to ensure a safe working environment.
- Assisted in loading finished products onto shipping pallets and trucks.
- Recorded packaging data accurately for inventory management purposes.
- Trained new employees on packaging processes and safety procedures.
- Assembled boxes, containers and other packaging materials according to specifications.
- Labeled packages with appropriate information such as weight and destination.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Moved materials and items to shipping or to other designated areas.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Inspected all packaged items for quality assurance purposes.
- Ensured compliance with safety regulations while performing packing tasks.
- Weighed items on scales to determine correct shipping charges prior to shipment.
- Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
- Reported broken items and mechanical problems to mitigate safety issues.
- Reported any discrepancies or issues related to the packaging process immediately to supervisors.
- Completed associated paperwork accurately and timely for each package shipped.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Operated forklifts and rider lifts efficiently to move cargo around production area.
- Trained new employees on packaging procedures and safety.
- Maintained cleanliness and organization within the packaging area.
Direct Support Professional
The Mentor Network- REM
Crookston
06.2015 - 01.2018
- Assisted individuals with daily living activities and personal care tasks.
- Maintained a safe and clean environment for all participants.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Provided emotional support and encouragement to enhance client well-being.
- Documented care activities accurately in client records for compliance purposes.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL03-2021
Diploma - Medical Assisting
Apollo College
Albuquerque, NM03-2007
Skills
- Individualized support planning
- Client progress monitoring
- Behavior observation
- Direct care assistance
- Documentation compliance
- Social interaction facilitation
References
References available upon request.
Timeline
Direct Support Professional
Polk County Development Achievement Center
06.2024 - 07.2025
Packager 1
Sunrich Products
01.2023 - 02.2024
Packager 1
Sunopta Foods And Grains
10.2018 - 01.2023
Direct Support Professional
The Mentor Network- REM
06.2015 - 01.2018
Associate of Science -
Ultimate Medical Academy
Diploma - Medical Assisting
Apollo College
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