Jodi Reis
Forrest,IL
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling. Strong knowledge of offered Credit Union services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
12
12
years of professional experience
Work History
Teller
U Of I Community Credit Union
03.2020 - Current
- Improved member satisfaction by providing efficient and accurate transaction processing.
- Assisted members with account inquiries, resolving issues promptly and professionally.
- Promoted welcoming atmosphere in branch by greeting members warmly upon arrival and addressing them by name when possible.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for members.
- Learned about member's financial needs, established trust, and optimized referral and coaching opportunities resulting in quality member service.
- Educated members on use of UICCU website and Digital Banking app.
- Assisted with training of new tellers on policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of UICCU products, services, promotions, policies, regulations to better assist members with their financial needs.
Server
Texas Roadhouse
07.2014 - 09.2019
- Consistently met or exceeded performance goals related to sales targets, guest satisfaction ratings, and order accuracy.
Server
Prairie Fire
09.2012 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Art And Design
Parkland Jr College
Champaign, ILHigh School Diploma -
Prairie Central
Fairbury, IL05.2008
Skills
- Exceptional customer service
- Patience and Empathy
- Transaction processing accuracy
- Banking Product Knowledge
- Conflict resolution techniques
- Financial Advising
Timeline
Teller
U Of I Community Credit Union
03.2020 - Current
Server
Texas Roadhouse
07.2014 - 09.2019
Server
Prairie Fire
09.2012 - 04.2014
Art And Design
Parkland Jr College
High School Diploma -
Prairie Central
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