
Healthcare operations leader with more than 25 years of clinical and leadership experience.
Results-driven Clinical Operations Manager with expertise in budget management, team development, and regulatory compliance. Known for driving operational efficiency and leading high performing teams, with extensive experience in surgical services.
Oversee operations for eight urgent care centers within Children’s Healthcare of Atlanta. Directly supervise eight operational and clinical leaders, impacting over 130 clinical and non-clinical staff. Manage budget oversight, staffing models, FTE utilization, scope of service planning, regulatory and quality initiatives. Deliver weekly operational reports to senior leadership and physician partners. Mentor nurses and other operational leaders to enhance operational consistency across centers.
Achieved successful reopening of Cherokee Urgent Care Center after two-year COVID-19 closure, resulting in a fully restructured clinical team. Improved operational efficiency by streamlining staff scheduling, medication oversight, and supply management. Maintained budget accountability and operational compliance, leading to enhanced organizational performance.
Directed operations of preoperative, postoperative, and PACU teams to ensure optimal patient care and team performance.
Managed daily clinical operations to enhance staffing efficiency and streamline patient flow.
Achieved improved team performance in perioperative nursing operations through effective management. Contributed to clinical practice committees and mentorship programs, enhancing staff skills and patient outcomes.
Created and facilitated clinical education programs to enhance staff competencies and improve patient care.
Designed and implemented orientation programs to enhance employee onboarding and ensure annual competency validation.
Spearheaded quality improvement initiatives and clinical learning programs to enhance patient care standards.
Enhanced patient safety by optimizing PACU operations, focusing on airway management and post-anesthesia care. Improved staff competency in opioid safety, EKG interpretation, and emergency response, resulting in a more efficient and responsive team.
Achieved streamlined patient flow through effective management of perioperative staffing. Enhanced daily clinical operations, resulting in improved service delivery. Drove compliance with Joint Commission and CMS standards, fostering a culture of excellence.
Guided staff in professional development initiatives, fostering growth and skill enhancement.
Operational Leadership
Financial budget management
FTE Utilization
Team Development
Regulatory Compliance
Multidisciplinary Collaboration
CPN- Certified Pediatric Nurse
NPD- Nursing Professional Development
Georgia March of Dimes Nurse of the Year Finalist
Daisy Leader Award Nominee
Pediatric Nurse – AFLAC Cancer Center
Registered Nurse – North Fulton Pediatrics