Jodi Romero
Overview
7
7
years of professional experience
Work History
Client Communication Specialist
Rocket Mortgage
Cleveland, OH
02.2022 - Current
- Perform outbound phone duties
- Transfer clients to appropriate point of contact and setting appointments
- Prioritize a positive and informative experience for clients.
- Respond with a sense of urgency.
- Work to efficiently meet team and personal goals.
- Participation in regular trainings and company meetings.
- Create a strong ability to communicate, multi-task, and balance time effectively.
Restoration Specialist
Rainbow International of Cleveland
Cleveland, OH
02.2021 - 02.2022
- Conducted thorough assessments of damaged structures to determine the extent of required restoration work.
- Improved client satisfaction by effectively communicating project progress and addressing concerns in a timely manner.
- Maintained safety standards throughout all phases of the restoration process, minimizing risks to workers and preserving structural integrity.
- Content pack out
Rideshare Driver
Lyft
01.2017 - 04.2020
- Demonstrate excellent customer service, communication, and time management
- Ensure passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Develop strong communication skills while interacting with diverse groups of riders daily.
- Improve rider satisfaction by maintaining a clean and comfortable vehicle environment.
Stylist
Windsor Fashions
11.2016 - 02.2019
- Operation of cash register.
- Attentively listen to client needs and addressing concerns promptly.
- Improve overall store aesthetic by updating mannequin outfits to reflect current trends and seasonal changes.
- Conduct team meetings regarding sales goals and loss prevention.
- Open and closing operations.
- Assist in inventory management, keeping track of stock levels, and placing orders as needed.
Education
Associate - Radio and Television Broadcasting
The Ohio Media School
Cleveland, OH06.2019
Skills
- Customer Service
- Time Management
- Communications
- Sales (Acknowledge, Respond, Pivot method)
- FOC Technologies (Lola, BFG, CTI, Avaya)
- Workday
- Troubleshooting
- Strong interpersonal skills
- Relationship building
- Telephone etiquette
- Time management
- Multitasking
- Client Retention Strategies
- Microsoft Outlook
- Microsoft Teams
- Microsoft Office
Timeline
Client Communication Specialist
Rocket Mortgage
02.2022 - Current
Restoration Specialist
Rainbow International of Cleveland
02.2021 - 02.2022
Rideshare Driver
Lyft
01.2017 - 04.2020
Stylist
Windsor Fashions
11.2016 - 02.2019
Associate - Radio and Television Broadcasting
The Ohio Media School