Noel Horvath

• Acted as an early point of contact for prospective home buyers and homeowners exploring mortgage and refinance options, using high-volume outbound calls to build rapport and guide clients toward appropriate next steps.
• Engaged clients with diverse urgency, knowledge, and confidence levels, employing curiosity, positive communication, and active listening to clarify needs and effectively explain Rocket Mortgage services.

• Coordinated import and export shipments of finished vehicles by monitoring inventory movement, organizing shipment details, preparing documentation, and couriering materials to customers, ensuring timely delivery.
• Supported customs filing and shipment paperwork, maintaining organization and accuracy for international vehicle shipments, facilitating smooth handoffs to customers and customs.

• Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
• Managed reservations and seating arrangements to optimize guest experience and minimize wait times.

• Served food and beverages promptly with focused attention to customer needs.

LINKS Program Participant - Allen Park High School Junior and Senior year

Participated in the LINKS peer supported program, providing guidance, encouragement, and one on one assistance to students with autism and other learning needs throughout their educational experience.