Jodi Vail
TUPELO,MS
Summary
Personable and dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a strong work ethic.
Overview
10
10
years of professional experience
Work History
Manager
Gilpin Cleaners
TUPELO
07.2024 - Current
- Supervised daily operations to ensure efficiency and quality standards.
- Trained new employees on procedures and customer service protocols.
- Executed routine responsibilities to ensure smooth workflow, including receiving orders, interacting with customers, processing payments, and enhancing customer satisfaction.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained cleanliness and organization of the work environment consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Health and Wellness Sales Consultant
Whole Family Nutrition and Market
TUPELO, MS
08.2022 - 07.2024
- Educated customers on health benefits of various food products and supplements.
- Assessed customer needs and preferences to provide tailored product recommendations.
- Cultivated relationships with new and existing clients, driving increased sales revenue.
- Managed cash register operations during peak hours, ensuring accurate cash handling and transaction processing.
Barista
Starbucks
TUPELO, MS
02.2017 - 07.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated cash registers to process customer payments.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Skills
- Employee training
- Sales strategy
- Customer satisfaction
- Complaint handling
- Conflict resolution
- Workflow management
- Cash register operation
- Time management
- Customer service
- Attention to detail
- Speedy and efficient
- Professional demeanor
- Team player
Affiliations
- Outside of work, I focus on creative outlets like family craft days and making and selling pottery at local artisan markets.
Timeline
Manager
Gilpin Cleaners
07.2024 - Current
Health and Wellness Sales Consultant
Whole Family Nutrition and Market
08.2022 - 07.2024
Barista
Starbucks
02.2017 - 07.2021