Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jodi Vaughn

Traverse City,MI

Summary

Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Implementation Manager

Primetime Medical
Raleigh, NC
01.2021 - Current
  • Managed the implementation of new software systems, ensuring that all requirements were met and deadlines were adhered to.
  • Collaborated with cross-functional teams to ensure successful integration of software and networking components.
  • Coordinated with vendors to troubleshoot any problems related to the installation of new systems or software applications.
  • Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance.
  • Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.

Project and Client Success Manager

NextGen Healthcare
Irvine, CA
02.2018 - 08.2021
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Conducted regular check-ins with customers to assess their progress.
  • Established effective communication channels between internal teams and external vendors and partners involved in the implementation process.
  • Managed full project lifecycles beginning at inception and ending with customer-facing deployments.

Project Manager

Inforth Technologies (acquired by NextGen)
Traverse City, MI
09.2012 - 02.2018
  • Developed client-facing materials such as presentations, proposals and reports.
  • Conducted regular status meetings with stakeholders to track progress.
  • Resolved customer inquiries regarding usage of the software product in an efficient manner.
  • Developed and maintained project documentation, including implementation plans and user guides.
  • Maintained client relationships by partnering with internal teams to understand client goals and objectives.

Education

Community College of Baltimore County

Project Management Institute

Skills

  • Relationship Building
  • Software Implementation
  • Cross-functional team leadership
  • Problem-Solving
  • Teamwork and Collaboration
  • Project lifecycle management
  • Risk Management
  • Vendor Management

Certification

  • Registered Yoga Teacher through Yoga Alliance

References

References available upon request.

Timeline

Implementation Manager

Primetime Medical
01.2021 - Current

Project and Client Success Manager

NextGen Healthcare
02.2018 - 08.2021

Project Manager

Inforth Technologies (acquired by NextGen)
09.2012 - 02.2018

Community College of Baltimore County

Project Management Institute

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Jodi Vaughn