Jodi Yount
Albuquerque,NM
Summary
Accomplished Branch Manager with a proven track record at Border Construction Specialties/White Cap, enhancing customer satisfaction and streamlining operations for efficiency. Expert in Branch Operations Management and adept at Coaching and Mentoring, significantly improved service quality and team performance. Skilled in fostering professional customer interactions and executing strategic financial management.
Overview
8
8
years of professional experience
Work History
Branch Manager
Border Construction Specialties/White Cap
07.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Trained all employees
- Created training seminars for in house computer training.
Project Manager
Hyatt Tamaya
05.2016 - 09.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Facilitated workshops to collect project requirements and user feedback.
Education
Associate of Science - Criminal Science
University of New Mexico
Albuquerque, NM05.1991
Skills
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Coaching and Mentoring
- Excellent work ethic
- Staff Training
- Goals and performance
- Security and Safety Protocols
Timeline
Branch Manager
Border Construction Specialties/White Cap
07.2021 - Current
Project Manager
Hyatt Tamaya
05.2016 - 09.2020
Associate of Science - Criminal Science
University of New Mexico