Jodian Jacas
Morristown,NJ
Summary
Results-driven professional with extensive experience in customer relationship management and problem solving. Known for providing personalized assistance and training new staff, leading to improved operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NJ 211 Partnership
Cedar Knolls, New Jersey
10.2023 - 08.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to inquiries through phone, chat, and email channels efficiently.
- Assisted clients in accessing community resources and support services.
- Provided guidance on navigating social services and emergency assistance programs.
- Maintained up-to-date knowledge of local services and referral options.
- Documented client interactions in the database for accurate record-keeping.
- Trained new staff on customer service protocols and software systems.
- Ensured compliance with organizational policies during client interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong relationships with clients through personalized interactions. with customers by providing personalized assistance and support.
Customer Service Representative
LEW Environmental
Mine Hill, New Jersey
05.2021 - 09.2023
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Responded to inquiries through phone, chat, and email channels efficiently.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Maintained up-to-date knowledge of local services and referral options.
- Assisted clients in accessing community resources and support services.
Host
George and Martha's American Grill
Morristown, New Jersey
08.2017 - 03.2020
- Managed reservation system to optimize seating arrangements.
- Greeted and seated guests in a welcoming manner.
- Assisted guests with menu inquiries and special requests.
- Coordinated with kitchen staff to ensure timely service.
- Maintained cleanliness and organization of the host station.
Education
High School Diploma -
Morristown High School
Morristown, NJ06-2005
Skills
- Customer relationship management
- Customer support strategies
- Customer interaction tracking
- Data entry accuracy
- Conflict resolution
- Time management
- Problem solving
- Stress management
- Active listening
- Interpersonal skills
- Critical thinking
- Staff training
- Communication tools
Timeline
Customer Service Representative
NJ 211 Partnership
10.2023 - 08.2026
Customer Service Representative
LEW Environmental
05.2021 - 09.2023
Host
George and Martha's American Grill
08.2017 - 03.2020
High School Diploma -
Morristown High School