Jodie Baier
Randolph,IA
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technical Resolution Specialist
Chat Mobility
09.2020 - 01.2025
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Maintained schedules, monitored timecards, and approved time off.
Customer Service Representative
Chat Mobility
09.2009 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Front Desk Receptionist
Best Value Inn & Suites
04.2009 - 09.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Marketing Specialist
Iowa Western Community College
11.2007 - 08.2008
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Received new stock and input values into computer system.
Bookstore Clerk
Western Iowa Tech Community College
06.1997 - 10.2007
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Helped customers locate specific materials within the store quickly, ensuring their needs were met efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Applied Science - Retail Sales And Marketing Management
Western Iowa Tech Community College
Sioux City, IA05.1997
High School Diploma -
Anthon-Oto High School
Anthon, IA05.1994
Skills
- Assertiveness
- Conflict resolution skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Self Motivation
Certification
- Leadership Mills County, Chat Mobility - 2017-2018
Timeline
Technical Resolution Specialist
Chat Mobility
09.2020 - 01.2025
Customer Service Representative
Chat Mobility
09.2009 - 09.2020
Front Desk Receptionist
Best Value Inn & Suites
04.2009 - 09.2009
Marketing Specialist
Iowa Western Community College
11.2007 - 08.2008
Bookstore Clerk
Western Iowa Tech Community College
06.1997 - 10.2007
Associate of Applied Science - Retail Sales And Marketing Management
Western Iowa Tech Community College
High School Diploma -
Anthon-Oto High School
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